As the global economy mends, the 2021 growth of Cloud-Based Contact Centers will have significant change from previous year. According to our (LP Information) latest study, the global Cloud-Based Contact Centers market size is USD million in 2022 from USD 12550 million in 2021, with a change of % between 2021 and 2022. The global Cloud-Based Contact Centers market size will reach USD 44870 million in 2028, growing at a CAGR of 20.0% over the analysis period.
The United States Cloud-Based Contact Centers market is expected at value of US$ million in 2021 and grow at approximately % CAGR during review period. China constitutes a % market for the global Cloud-Based Contact Centers market, reaching US$ million by the year 2028. As for the Europe Cloud-Based Contact Centers landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period. In APAC, the growth rates of other notable markets (Japan and South Korea) are projected to be at % and % respectively for the next 5-year period.
Global main Cloud-Based Contact Centers players cover 8x8, Inc, Five9, Inc, Cisco Systems, and Genesys Telecommunications Laboratories, etc. In terms of revenue, the global largest two companies occupy a share nearly % in 2021.
This report presents a comprehensive overview, market shares, and growth opportunities of Cloud-Based Contact Centers market by product type, application, key players and key regions and countries.
Segmentation by type: breakdown data from 2017 to 2022 in Section 2.3; and forecast to 2028 in section 10.7.
Automatic Call Distribution (ACD)
Agent Performance Optimization (APO)
Dialers
Interactive Voice Response (IVR)
Computer Telephony Integration (CTI)
Other
Segmentation by application: breakdown data from 2017 to 2022, in Section 2.4; and forecast to 2028 in section 10.8.
BFSI
IT and Telecom
Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Other
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report: Breakdown data in in Chapter 3.
8x8, Inc
Five9, Inc
Cisco Systems
Genesys Telecommunications Laboratories
Oracle
Nice-Systems
Newvoicemedia
3clogic
Connect First
Aspect Software
Incontact
Interactive Intelligence Group
Broadsoft
West Corporation
Liveops Cloud
Evolve IP
Mitel Networks
Ozonetel Systems