Global Outsourced Customer Care Services Market Size, Status and Forecast 2024-2031

Report ID: 1012944 | Published Date: Jan 2025 | No. of Page: 118 | Base Year: 2024 | Rating: 5 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Outsourced Customer Care Services Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
        1.2.2 CRM Technology Hosting
        1.2.3 Fulfillment/Logistics
        1.2.4 Customer Interaction
    1.3 Market by Application
        1.3.1 Global Outsourced Customer Care Services Market Share by Application: 2016 VS 2021 VS 2027
        1.3.2 Pharma & Healthcare
        1.3.3 Food & Beverages
        1.3.4 Chemical & Material
        1.3.5 Construction
        1.3.6 Logistics
        1.3.7 Other
    1.4 Study Objectives
    1.5 Years Considered

2 Global Growth Trends
    2.1 Global Outsourced Customer Care Services Market Perspective (2016-2027)
    2.2 Outsourced Customer Care Services Growth Trends by Regions
        2.2.1 Outsourced Customer Care Services Market Size by Regions: 2016 VS 2021 VS 2027
        2.2.2 Outsourced Customer Care Services Historic Market Share by Regions (2016-2021)
        2.2.3 Outsourced Customer Care Services Forecasted Market Size by Regions (2022-2027)
    2.3 Outsourced Customer Care Services Industry Dynamic
        2.3.1 Outsourced Customer Care Services Market Trends
        2.3.2 Outsourced Customer Care Services Market Drivers
        2.3.3 Outsourced Customer Care Services Market Challenges
        2.3.4 Outsourced Customer Care Services Market Restraints

3 Competition Landscape by Key Players
    3.1 Global Top Outsourced Customer Care Services Players by Revenue
        3.1.1 Global Top Outsourced Customer Care Services Players by Revenue (2016-2021)
        3.1.2 Global Outsourced Customer Care Services Revenue Market Share by Players (2016-2021)
    3.2 Global Outsourced Customer Care Services Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
    3.3 Players Covered: Ranking by Outsourced Customer Care Services Revenue
    3.4 Global Outsourced Customer Care Services Market Concentration Ratio
        3.4.1 Global Outsourced Customer Care Services Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Outsourced Customer Care Services Revenue in 2020
    3.5 Outsourced Customer Care Services Key Players Head office and Area Served
    3.6 Key Players Outsourced Customer Care Services Product Solution and Service
    3.7 Date of Enter into Outsourced Customer Care Services Market
    3.8 Mergers & Acquisitions, Expansion Plans

4 Outsourced Customer Care Services Breakdown Data by Type
    4.1 Global Outsourced Customer Care Services Historic Market Size by Type (2016-2021)
    4.2 Global Outsourced Customer Care Services Forecasted Market Size by Type (2022-2027)

5 Outsourced Customer Care Services Breakdown Data by Application
    5.1 Global Outsourced Customer Care Services Historic Market Size by Application (2016-2021)
    5.2 Global Outsourced Customer Care Services Forecasted Market Size by Application (2022-2027)

6 North America
    6.1 North America Outsourced Customer Care Services Market Size (2016-2027)
    6.2 North America Outsourced Customer Care Services Market Size by Type
        6.2.1 North America Outsourced Customer Care Services Market Size by Type (2016-2021)
        6.2.2 North America Outsourced Customer Care Services Market Size by Type (2022-2027)
        6.2.3 North America Outsourced Customer Care Services Market Size by Type (2016-2027)
    6.3 North America Outsourced Customer Care Services Market Size by Application
        6.3.1 North America Outsourced Customer Care Services Market Size by Application (2016-2021)
        6.3.2 North America Outsourced Customer Care Services Market Size by Application (2022-2027)
        6.3.3 North America Outsourced Customer Care Services Market Size by Application (2016-2027)
    6.4 North America Outsourced Customer Care Services Market Size by Country
        6.4.1 North America Outsourced Customer Care Services Market Size by Country (2016-2021)
        6.4.2 North America Outsourced Customer Care Services Market Size by Country (2022-2027)
        6.4.3 United States
        6.4.4 Canada

7 Europe
    7.1 Europe Outsourced Customer Care Services Market Size (2016-2027)
    7.2 Europe Outsourced Customer Care Services Market Size by Type
        7.2.1 Europe Outsourced Customer Care Services Market Size by Type (2016-2021)
        7.2.2 Europe Outsourced Customer Care Services Market Size by Type (2022-2027)
        7.2.3 Europe Outsourced Customer Care Services Market Size by Type (2016-2027)
    7.3 Europe Outsourced Customer Care Services Market Size by Application
        7.3.1 Europe Outsourced Customer Care Services Market Size by Application (2016-2021)
        7.3.2 Europe Outsourced Customer Care Services Market Size by Application (2022-2027)
        7.3.3 Europe Outsourced Customer Care Services Market Size by Application (2016-2027)
    7.4 Europe Outsourced Customer Care Services Market Size by Country
        7.4.1 Europe Outsourced Customer Care Services Market Size by Country (2016-2021)
        7.4.2 Europe Outsourced Customer Care Services Market Size by Country (2022-2027)
        7.4.3 Germany
        7.4.4 France
        7.4.5 U.K.
        7.4.6 Italy
        7.4.7 Russia
        7.4.8 Nordic

8 Asia-Pacific
    8.1 Asia-Pacific Outsourced Customer Care Services Market Size (2016-2027)
    8.2 Asia-Pacific Outsourced Customer Care Services Market Size by Type
        8.2.1 Asia-Pacific Outsourced Customer Care Services Market Size by Type (2016-2021)
        8.2.2 Asia-Pacific Outsourced Customer Care Services Market Size by Type (2022-2027)
        8.2.3 Asia-Pacific Outsourced Customer Care Services Market Size by Type (2016-2027)
    8.3 Asia-Pacific Outsourced Customer Care Services Market Size by Application
        8.3.1 Asia-Pacific Outsourced Customer Care Services Market Size by Application (2016-2021)
        8.3.2 Asia-Pacific Outsourced Customer Care Services Market Size by Application (2022-2027)
        8.3.3 Asia-Pacific Outsourced Customer Care Services Market Size by Application (2016-2027)
    8.4 Asia-Pacific Outsourced Customer Care Services Market Size by Region
        8.4.1 Asia-Pacific Outsourced Customer Care Services Market Size by Region (2016-2021)
        8.4.2 Asia-Pacific Outsourced Customer Care Services Market Size by Region (2022-2027)
        8.4.3 China
        8.4.4 Japan
        8.4.5 South Korea
        8.4.6 Southeast Asia
        8.4.7 India
        8.4.8 Australia

9 Latin America
    9.1 Latin America Outsourced Customer Care Services Market Size (2016-2027)
    9.2 Latin America Outsourced Customer Care Services Market Size by Type
        9.2.1 Latin America Outsourced Customer Care Services Market Size by Type (2016-2021)
        9.2.2 Latin America Outsourced Customer Care Services Market Size by Type (2022-2027)
        9.2.3 Latin America Outsourced Customer Care Services Market Size by Type (2016-2027)
    9.3 Latin America Outsourced Customer Care Services Market Size by Application
        9.3.1 Latin America Outsourced Customer Care Services Market Size by Application (2016-2021)
        9.3.2 Latin America Outsourced Customer Care Services Market Size by Application (2022-2027)
        9.3.3 Latin America Outsourced Customer Care Services Market Size by Application (2016-2027)
    9.4 Latin America Outsourced Customer Care Services Market Size by Country
        9.4.1 Latin America Outsourced Customer Care Services Market Size by Country (2016-2021)
        9.4.2 Latin America Outsourced Customer Care Services Market Size by Country (2022-2027)
        9.4.3 Mexico
        9.4.4 Brazil

10 Middle East & Africa
    10.1 Middle East & Africa Outsourced Customer Care Services Market Size (2016-2027)
    10.2 Middle East & Africa Outsourced Customer Care Services Market Size by Type
        10.2.1 Middle East & Africa Outsourced Customer Care Services Market Size by Type (2016-2021)
        10.2.2 Middle East & Africa Outsourced Customer Care Services Market Size by Type (2022-2027)
        10.2.3 Middle East & Africa Outsourced Customer Care Services Market Size by Type (2016-2027)
    10.3 Middle East & Africa Outsourced Customer Care Services Market Size by Application
        10.3.1 Middle East & Africa Outsourced Customer Care Services Market Size by Application (2016-2021)
        10.3.2 Middle East & Africa Outsourced Customer Care Services Market Size by Application (2022-2027)
        10.3.3 Middle East & Africa Outsourced Customer Care Services Market Size by Application (2016-2027)
    10.4 Middle East & Africa Outsourced Customer Care Services Market Size by Country
        10.4.1 Middle East & Africa Outsourced Customer Care Services Market Size by Country (2016-2021)
        10.4.2 Middle East & Africa Outsourced Customer Care Services Market Size by Country (2022-2027)
        10.4.3 Turkey
        10.4.4 Saudi Arabia
        10.4.5 UAE

11 Key Players Profiles
    11.1 Sykes Enterprises
        11.1.1 Sykes Enterprises Company Details
        11.1.2 Sykes Enterprises Business Overview
        11.1.3 Sykes Enterprises Outsourced Customer Care Services Introduction
        11.1.4 Sykes Enterprises Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.1.5 Sykes Enterprises Recent Development
    11.2 Synnex Corporation
        11.2.1 Synnex Corporation Company Details
        11.2.2 Synnex Corporation Business Overview
        11.2.3 Synnex Corporation Outsourced Customer Care Services Introduction
        11.2.4 Synnex Corporation Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.2.5 Synnex Corporation Recent Development
    11.3 TeleTech Holdings Inc.
        11.3.1 TeleTech Holdings Inc. Company Details
        11.3.2 TeleTech Holdings Inc. Business Overview
        11.3.3 TeleTech Holdings Inc. Outsourced Customer Care Services Introduction
        11.3.4 TeleTech Holdings Inc. Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.3.5 TeleTech Holdings Inc. Recent Development
    11.4 Teleperformance
        11.4.1 Teleperformance Company Details
        11.4.2 Teleperformance Business Overview
        11.4.3 Teleperformance Outsourced Customer Care Services Introduction
        11.4.4 Teleperformance Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.4.5 Teleperformance Recent Development
    11.5 Transcom Worldwide
        11.5.1 Transcom Worldwide Company Details
        11.5.2 Transcom Worldwide Business Overview
        11.5.3 Transcom Worldwide Outsourced Customer Care Services Introduction
        11.5.4 Transcom Worldwide Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.5.5 Transcom Worldwide Recent Development
    11.6 West Corporation
        11.6.1 West Corporation Company Details
        11.6.2 West Corporation Business Overview
        11.6.3 West Corporation Outsourced Customer Care Services Introduction
        11.6.4 West Corporation Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.6.5 West Corporation Recent Development
    11.7 Infosys
        11.7.1 Infosys Company Details
        11.7.2 Infosys Business Overview
        11.7.3 Infosys Outsourced Customer Care Services Introduction
        11.7.4 Infosys Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.7.5 Infosys Recent Development
    11.8 SPi Global
        11.8.1 SPi Global Company Details
        11.8.2 SPi Global Business Overview
        11.8.3 SPi Global Outsourced Customer Care Services Introduction
        11.8.4 SPi Global Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.8.5 SPi Global Recent Development
    11.9 StarTek Inc.
        11.9.1 StarTek Inc. Company Details
        11.9.2 StarTek Inc. Business Overview
        11.9.3 StarTek Inc. Outsourced Customer Care Services Introduction
        11.9.4 StarTek Inc. Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.9.5 StarTek Inc. Recent Development
    11.10 Expert Global Solutions
        11.10.1 Expert Global Solutions Company Details
        11.10.2 Expert Global Solutions Business Overview
        11.10.3 Expert Global Solutions Outsourced Customer Care Services Introduction
        11.10.4 Expert Global Solutions Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.10.5 Expert Global Solutions Recent Development
    11.11 Accenture
        11.11.1 Accenture Company Details
        11.11.2 Accenture Business Overview
        11.11.3 Accenture Outsourced Customer Care Services Introduction
        11.11.4 Accenture Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.11.5 Accenture Recent Development
    11.12 Amdocs
        11.12.1 Amdocs Company Details
        11.12.2 Amdocs Business Overview
        11.12.3 Amdocs Outsourced Customer Care Services Introduction
        11.12.4 Amdocs Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.12.5 Amdocs Recent Development
    11.13 Aegis
        11.13.1 Aegis Company Details
        11.13.2 Aegis Business Overview
        11.13.3 Aegis Outsourced Customer Care Services Introduction
        11.13.4 Aegis Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.13.5 Aegis Recent Development
    11.14 Alorica
        11.14.1 Alorica Company Details
        11.14.2 Alorica Business Overview
        11.14.3 Alorica Outsourced Customer Care Services Introduction
        11.14.4 Alorica Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.14.5 Alorica Recent Development
    11.15 Sitel Worldwide Corporation
        11.15.1 Sitel Worldwide Corporation Company Details
        11.15.2 Sitel Worldwide Corporation Business Overview
        11.15.3 Sitel Worldwide Corporation Outsourced Customer Care Services Introduction
        11.15.4 Sitel Worldwide Corporation Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.15.5 Sitel Worldwide Corporation Recent Development
    11.16 Convergys Corporation
        11.16.1 Convergys Corporation Company Details
        11.16.2 Convergys Corporation Business Overview
        11.16.3 Convergys Corporation Outsourced Customer Care Services Introduction
        11.16.4 Convergys Corporation Revenue in Outsourced Customer Care Services Business (2016-2021)
        11.16.5 Convergys Corporation Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details
List of Tables
    Table 1. Global Outsourced Customer Care Services Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
    Table 2. Key Players of CRM Technology Hosting
    Table 3. Key Players of Fulfillment/Logistics
    Table 4. Key Players of Customer Interaction
    Table 5. Global Outsourced Customer Care Services Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
    Table 6. Global Outsourced Customer Care Services Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
    Table 7. Global Outsourced Customer Care Services Market Size by Regions (2016-2021) & (US$ Million)
    Table 8. Global Outsourced Customer Care Services Market Share by Regions (2016-2021)
    Table 9. Global Outsourced Customer Care Services Forecasted Market Size by Regions (2022-2027) & (US$ Million)
    Table 10. Global Outsourced Customer Care Services Market Share by Regions (2022-2027)
    Table 11. Outsourced Customer Care Services Market Trends
    Table 12. Outsourced Customer Care Services Market Drivers
    Table 13. Outsourced Customer Care Services Market Challenges
    Table 14. Outsourced Customer Care Services Market Restraints
    Table 15. Global Outsourced Customer Care Services Revenue by Players (2016-2021) & (US$ Million)
    Table 16. Global Outsourced Customer Care Services Market Share by Players (2016-2021)
    Table 17. Global Top Outsourced Customer Care Services Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Outsourced Customer Care Services as of 2020)
    Table 18. Ranking of Global Top Outsourced Customer Care Services Companies by Revenue (US$ Million) in 2020
    Table 19. Global 5 Largest Players Market Share by Outsourced Customer Care Services Revenue (CR5 and HHI) & (2016-2021)
    Table 20. Key Players Headquarters and Area Served
    Table 21. Key Players Outsourced Customer Care Services Product Solution and Service
    Table 22. Date of Enter into Outsourced Customer Care Services Market
    Table 23. Mergers & Acquisitions, Expansion Plans
    Table 24. Global Outsourced Customer Care Services Market Size by Type (2016-2021) (US$ Million)
    Table 25. Global Outsourced Customer Care Services Revenue Market Share by Type (2016-2021)
    Table 26. Global Outsourced Customer Care Services Forecasted Market Size by Type (2022-2027) (US$ Million)
    Table 27. Global Outsourced Customer Care Services Revenue Market Share by Type (2022-2027) & (US$ Million)
    Table 28. Global Outsourced Customer Care Services Market Size Share by Application (2016-2021) & (US$ Million)
    Table 29. Global Outsourced Customer Care Services Revenue Market Share by Application (2016-2021)
    Table 30. Global Outsourced Customer Care Services Forecasted Market Size by Application (2022-2027) (US$ Million)
    Table 31. Global Outsourced Customer Care Services Revenue Market Share by Application (2022-2027) & (US$ Million)
    Table 32. North America Outsourced Customer Care Services Market Size by Type (2016-2021) (US$ Million)
    Table 33. North America Outsourced Customer Care Services Market Size by Type (2022-2027) & (US$ Million)
    Table 34. North America Outsourced Customer Care Services Market Size by Application (2016-2021) (US$ Million)
    Table 35. North America Outsourced Customer Care Services Market Size by Application (2022-2027) & (US$ Million)
    Table 36. North America Outsourced Customer Care Services Market Size by Country (2016-2021) & (US$ Million) 
    Table 37. North America Outsourced Customer Care Services Market Size by Country (2022-2027) & (US$ Million) 
    Table 38. Europe Outsourced Customer Care Services Market Size by Type (2016-2021) (US$ Million)
    Table 39. Europe Outsourced Customer Care Services Market Size by Type (2022-2027) & (US$ Million)
    Table 40. Europe Outsourced Customer Care Services Market Size by Application (2016-2021) (US$ Million)
    Table 41. Europe Outsourced Customer Care Services Market Size by Application (2022-2027) & (US$ Million)
    Table 42. Europe Outsourced Customer Care Services Market Size by Country (2016-2021) & (US$ Million) 
    Table 43. Europe Outsourced Customer Care Services Market Size by Country (2022-2027) & (US$ Million) 
    Table 44. Asia-Pacific Outsourced Customer Care Services Market Size by Type (2016-2021) (US$ Million)
    Table 45. Asia-Pacific Outsourced Customer Care Services Market Size by Type (2022-2027) & (US$ Million)
    Table 46. Asia-Pacific Outsourced Customer Care Services Market Size by Application (2016-2021) (US$ Million)
    Table 47. Asia-Pacific Outsourced Customer Care Services Market Size by Application (2022-2027) & (US$ Million)
    Table 48. Asia-Pacific Outsourced Customer Care Services Market Size by Region (2016-2021) & (US$ Million) 
    Table 49. Asia-Pacific Outsourced Customer Care Services Market Size by Region (2022-2027) & (US$ Million) 
    Table 50. Latin America Outsourced Customer Care Services Market Size by Type (2016-2021) (US$ Million)
    Table 51. Latin America Outsourced Customer Care Services Market Size by Type (2022-2027) & (US$ Million)
    Table 52. Latin America Outsourced Customer Care Services Market Size by Application (2016-2021) (US$ Million)
    Table 53. Latin America Outsourced Customer Care Services Market Size by Application (2022-2027) & (US$ Million)
    Table 54. Latin America Outsourced Customer Care Services Market Size by Country (2016-2021) & (US$ Million) 
    Table 55. Latin America Outsourced Customer Care Services Market Size by Country (2022-2027) & (US$ Million) 
    Table 56. Middle East & Africa Outsourced Customer Care Services Market Size by Type (2016-2021) (US$ Million)
    Table 57. Middle East & Africa Outsourced Customer Care Services Market Size by Type (2022-2027) & (US$ Million)
    Table 58. Middle East & Africa Outsourced Customer Care Services Market Size by Application (2016-2021) (US$ Million)
    Table 59. Middle East & Africa Outsourced Customer Care Services Market Size by Application (2022-2027) & (US$ Million)
    Table 60. Middle East & Africa Outsourced Customer Care Services Market Size by Country (2016-2021) & (US$ Million) 
    Table 61. Middle East & Africa Outsourced Customer Care Services Market Size by Country (2022-2027) & (US$ Million) 
    Table 62. Sykes Enterprises Company Details
    Table 63. Sykes Enterprises Business Overview
    Table 64. Sykes Enterprises Outsourced Customer Care Services Product
    Table 65. Sykes Enterprises Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 66. Sykes Enterprises Recent Development
    Table 67. Synnex Corporation Company Details
    Table 68. Synnex Corporation Business Overview
    Table 69. Synnex Corporation Outsourced Customer Care Services Product
    Table 70. Synnex Corporation Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 71. Synnex Corporation Recent Development
    Table 72. TeleTech Holdings Inc. Company Details
    Table 73. TeleTech Holdings Inc. Business Overview
    Table 74. TeleTech Holdings Inc. Outsourced Customer Care Services Product
    Table 75. TeleTech Holdings Inc. Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 76. TeleTech Holdings Inc. Recent Development
    Table 77. Teleperformance Company Details
    Table 78. Teleperformance Business Overview
    Table 79. Teleperformance Outsourced Customer Care Services Product
    Table 80. Teleperformance Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 81. Teleperformance Recent Development
    Table 82. Transcom Worldwide Company Details
    Table 83. Transcom Worldwide Business Overview
    Table 84. Transcom Worldwide Outsourced Customer Care Services Product
    Table 85. Transcom Worldwide Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 86. Transcom Worldwide Recent Development
    Table 87. West Corporation Company Details
    Table 88. West Corporation Business Overview
    Table 89. West Corporation Outsourced Customer Care Services Product
    Table 90. West Corporation Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 91. West Corporation Recent Development
    Table 92. Infosys Company Details
    Table 93. Infosys Business Overview
    Table 94. Infosys Outsourced Customer Care Services Product
    Table 95. Infosys Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 96. Infosys Recent Development
    Table 97. SPi Global Company Details
    Table 98. SPi Global Business Overview
    Table 99. SPi Global Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 100. SPi Global Recent Development
    Table 101. StarTek Inc. Company Details
    Table 102. StarTek Inc. Business Overview
    Table 103. StarTek Inc. Outsourced Customer Care Services Product
    Table 104. StarTek Inc. Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 105. StarTek Inc. Recent Development
    Table 106. Expert Global Solutions Company Details
    Table 107. Expert Global Solutions Business Overview
    Table 108. Expert Global Solutions Outsourced Customer Care Services Product
    Table 109. Expert Global Solutions Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 110. Expert Global Solutions Recent Development
    Table 111. Accenture Company Details
    Table 112. Accenture Business Overview
    Table 113. Accenture Outsourced Customer Care Services Product
    Table 114. Accenture Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 115. Accenture Recent Development
    Table 116. Amdocs Company Details
    Table 117. Amdocs Business Overview
    Table 118. Amdocs Outsourced Customer Care Services Product
    Table 119. Amdocs Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 120. Amdocs Recent Development
    Table 121. Aegis Company Details
    Table 122. Aegis Business Overview
    Table 123. Aegis Outsourced Customer Care Services Product
    Table 124. Aegis Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 125. Aegis Recent Development
    Table 126. Alorica Company Details
    Table 127. Alorica Business Overview
    Table 128. Alorica Outsourced Customer Care Services Product
    Table 129. Alorica Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 130. Alorica Recent Development
    Table 131. Sitel Worldwide Corporation Company Details
    Table 132. Sitel Worldwide Corporation Business Overview
    Table 133. Sitel Worldwide Corporation Outsourced Customer Care Services Product
    Table 134. Sitel Worldwide Corporation Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 135. Sitel Worldwide Corporation Recent Development
    Table 136. Convergys Corporation Company Details
    Table 137. Convergys Corporation Business Overview
    Table 138. Convergys Corporation Outsourced Customer Care Services Product
    Table 139. Convergys Corporation Revenue in Outsourced Customer Care Services Business (2016-2021) & (US$ Million)
    Table 140. Convergys Corporation Recent Development
    Table 141. Research Programs/Design for This Report
    Table 142. Key Data Information from Secondary Sources
    Table 143. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Outsourced Customer Care Services Market Share by Type: 2020 VS 2027
    Figure 2. CRM Technology Hosting Features
    Figure 3. Fulfillment/Logistics Features
    Figure 4. Customer Interaction Features
    Figure 5. Global Outsourced Customer Care Services Market Share by Application: 2020 VS 2027
    Figure 6. Pharma & Healthcare Case Studies
    Figure 7. Food & Beverages Case Studies
    Figure 8. Chemical & Material Case Studies
    Figure 9. Construction Case Studies
    Figure 10. Logistics Case Studies
    Figure 11. Other Case Studies
    Figure 12. Outsourced Customer Care Services Report Years Considered
    Figure 13. Global Outsourced Customer Care Services Market Size (US$ Million), Year-over-Year: 2016-2027
    Figure 14. Global Outsourced Customer Care Services Market Size (US$ Million), 2016 VS 2021 VS 2027
    Figure 15. Global Outsourced Customer Care Services Market Share by Regions: 2020 VS 2027
    Figure 16. Global Outsourced Customer Care Services Market Share by Regions (2022-2027)
    Figure 17. Global Outsourced Customer Care Services Market Share by Players in 2020
    Figure 18. Global Top Outsourced Customer Care Services Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Outsourced Customer Care Services as of 2020
    Figure 19. The Top 10 and 5 Players Market Share by Outsourced Customer Care Services Revenue in 2020
    Figure 20. Global Outsourced Customer Care Services Revenue Market Share by Type (2016-2021)
    Figure 21. Global Outsourced Customer Care Services Revenue Market Share by Type (2022-2027)
    Figure 22. North America Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 23. North America Outsourced Customer Care Services Market Share by Type (2016-2027)
    Figure 24. North America Outsourced Customer Care Services Market Share by Application (2016-2027)
    Figure 25. North America Outsourced Customer Care Services Market Share by Country (2016-2027)
    Figure 26. United States Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 27. Canada Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 28. Europe Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 29. Europe Outsourced Customer Care Services Market Share by Type (2016-2027)
    Figure 30. Europe Outsourced Customer Care Services Market Share by Application (2016-2027)
    Figure 31. Europe Outsourced Customer Care Services Market Share by Country (2016-2027)
    Figure 32. Germany Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 33. France Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 34. U.K. Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 35. Italy Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 36. Russia Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 37. Nordic Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 38. Asia-Pacific Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 39. Asia-Pacific Outsourced Customer Care Services Market Share by Type (2016-2027)
    Figure 40. Asia-Pacific Outsourced Customer Care Services Market Share by Application (2016-2027)
    Figure 41. Asia-Pacific Outsourced Customer Care Services Market Share by Region (2016-2027)
    Figure 42. China Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 43. Japan Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 44. South Korea Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 45. Southeast Asia Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 46. India Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 47. Australia Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 48. Latin America Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 49. Latin America Outsourced Customer Care Services Market Share by Type (2016-2027)
    Figure 50. Latin America Outsourced Customer Care Services Market Share by Application (2016-2027)
    Figure 51. Latin America Outsourced Customer Care Services Market Share by Country (2016-2027)
    Figure 52. Mexico Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 53. Brazil Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 54. Middle East & Africa Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 55. Middle East & Africa Outsourced Customer Care Services Market Share by Type (2016-2027)
    Figure 56. Middle East & Africa Outsourced Customer Care Services Market Share by Application (2016-2027)
    Figure 57. Middle East & Africa Outsourced Customer Care Services Market Share by Country (2016-2027)
    Figure 58. Turkey Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 59. Saudi Arabia Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 60. UAE Outsourced Customer Care Services Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 61. Sykes Enterprises Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 62. Synnex Corporation Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 63. TeleTech Holdings Inc. Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 64. Teleperformance Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 65. Transcom Worldwide Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 66. West Corporation Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 67. Infosys Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 68. SPi Global Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 69. StarTek Inc. Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 70. Expert Global Solutions Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 71. Accenture Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 72. Amdocs Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 73. Aegis Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 74. Alorica Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 75. Sitel Worldwide Corporation Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 76. Convergys Corporation Revenue Growth Rate in Outsourced Customer Care Services Business (2016-2021)
    Figure 77. Bottom-up and Top-down Approaches for This Report
    Figure 78. Data Triangulation
    Figure 79. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Sykes Enterprises
Synnex Corporation
TeleTech Holdings Inc.
Teleperformance
Transcom Worldwide
West Corporation
Infosys
SPi Global
StarTek Inc.
Expert Global Solutions
Accenture
Amdocs
Aegis
Alorica
Sitel Worldwide Corporation
Convergys Corporation
Frequently Asked Questions
Outsourced Customer Care Services report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Outsourced Customer Care Services report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Outsourced Customer Care Services report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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