Global Customer Intelligence Software Market Research Report 2024

Report ID: 1122552 | Published Date: Jan 2025 | No. of Page: 103 | Base Year: 2024 | Rating: 4.3 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Customer Intelligence Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Customer Experience
        1.2.3 Customer Data
        1.2.4 Customer Feedback
        1.2.5 Other
    1.3 Market by Application
        1.3.1 Global Customer Intelligence Software Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Large Enterprises
        1.3.3 SMEs
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Customer Intelligence Software Market Perspective (2017-2028)
    2.2 Customer Intelligence Software Growth Trends by Region
        2.2.1 Customer Intelligence Software Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Customer Intelligence Software Historic Market Size by Region (2017-2022)
        2.2.3 Customer Intelligence Software Forecasted Market Size by Region (2023-2028)
    2.3 Customer Intelligence Software Market Dynamics
        2.3.1 Customer Intelligence Software Industry Trends
        2.3.2 Customer Intelligence Software Market Drivers
        2.3.3 Customer Intelligence Software Market Challenges
        2.3.4 Customer Intelligence Software Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Customer Intelligence Software Players by Revenue
        3.1.1 Global Top Customer Intelligence Software Players by Revenue (2017-2022)
        3.1.2 Global Customer Intelligence Software Revenue Market Share by Players (2017-2022)
    3.2 Global Customer Intelligence Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Customer Intelligence Software Revenue
    3.4 Global Customer Intelligence Software Market Concentration Ratio
        3.4.1 Global Customer Intelligence Software Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Customer Intelligence Software Revenue in 2021
    3.5 Customer Intelligence Software Key Players Head office and Area Served
    3.6 Key Players Customer Intelligence Software Product Solution and Service
    3.7 Date of Enter into Customer Intelligence Software Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Intelligence Software Breakdown Data by Type
    4.1 Global Customer Intelligence Software Historic Market Size by Type (2017-2022)
    4.2 Global Customer Intelligence Software Forecasted Market Size by Type (2023-2028)
5 Customer Intelligence Software Breakdown Data by Application
    5.1 Global Customer Intelligence Software Historic Market Size by Application (2017-2022)
    5.2 Global Customer Intelligence Software Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Customer Intelligence Software Market Size (2017-2028)
    6.2 North America Customer Intelligence Software Market Size by Country (2017-2022)
    6.3 North America Customer Intelligence Software Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Customer Intelligence Software Market Size (2017-2028)
    7.2 Europe Customer Intelligence Software Market Size by Country (2017-2022)
    7.3 Europe Customer Intelligence Software Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Customer Intelligence Software Market Size (2017-2028)
    8.2 Asia-Pacific Customer Intelligence Software Market Size by Country (2017-2022)
    8.3 Asia-Pacific Customer Intelligence Software Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Customer Intelligence Software Market Size (2017-2028)
    9.2 Latin America Customer Intelligence Software Market Size by Country (2017-2022)
    9.3 Latin America Customer Intelligence Software Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Customer Intelligence Software Market Size (2017-2028)
    10.2 Middle East & Africa Customer Intelligence Software Market Size by Country (2017-2022)
    10.3 Middle East & Africa Customer Intelligence Software Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 NGDATA
        11.1.1 NGDATA Company Detail
        11.1.2 NGDATA Business Overview
        11.1.3 NGDATA Customer Intelligence Software Introduction
        11.1.4 NGDATA Revenue in Customer Intelligence Software Business (2017-2022)
        11.1.5 NGDATA Recent Development
    11.2 Oracle
        11.2.1 Oracle Company Detail
        11.2.2 Oracle Business Overview
        11.2.3 Oracle Customer Intelligence Software Introduction
        11.2.4 Oracle Revenue in Customer Intelligence Software Business (2017-2022)
        11.2.5 Oracle Recent Development
    11.3 Signal
        11.3.1 Signal Company Detail
        11.3.2 Signal Business Overview
        11.3.3 Signal Customer Intelligence Software Introduction
        11.3.4 Signal Revenue in Customer Intelligence Software Business (2017-2022)
        11.3.5 Signal Recent Development
    11.4 Zeotap
        11.4.1 Zeotap Company Detail
        11.4.2 Zeotap Business Overview
        11.4.3 Zeotap Customer Intelligence Software Introduction
        11.4.4 Zeotap Revenue in Customer Intelligence Software Business (2017-2022)
        11.4.5 Zeotap Recent Development
    11.5 SAS
        11.5.1 SAS Company Detail
        11.5.2 SAS Business Overview
        11.5.3 SAS Customer Intelligence Software Introduction
        11.5.4 SAS Revenue in Customer Intelligence Software Business (2017-2022)
        11.5.5 SAS Recent Development
    11.6 Acxiom
        11.6.1 Acxiom Company Detail
        11.6.2 Acxiom Business Overview
        11.6.3 Acxiom Customer Intelligence Software Introduction
        11.6.4 Acxiom Revenue in Customer Intelligence Software Business (2017-2022)
        11.6.5 Acxiom Recent Development
    11.7 Quantexa
        11.7.1 Quantexa Company Detail
        11.7.2 Quantexa Business Overview
        11.7.3 Quantexa Customer Intelligence Software Introduction
        11.7.4 Quantexa Revenue in Customer Intelligence Software Business (2017-2022)
        11.7.5 Quantexa Recent Development
    11.8 Lifesight
        11.8.1 Lifesight Company Detail
        11.8.2 Lifesight Business Overview
        11.8.3 Lifesight Customer Intelligence Software Introduction
        11.8.4 Lifesight Revenue in Customer Intelligence Software Business (2017-2022)
        11.8.5 Lifesight Recent Development
    11.9 Qualtrics
        11.9.1 Qualtrics Company Detail
        11.9.2 Qualtrics Business Overview
        11.9.3 Qualtrics Customer Intelligence Software Introduction
        11.9.4 Qualtrics Revenue in Customer Intelligence Software Business (2017-2022)
        11.9.5 Qualtrics Recent Development
    11.10 IBM
        11.10.1 IBM Company Detail
        11.10.2 IBM Business Overview
        11.10.3 IBM Customer Intelligence Software Introduction
        11.10.4 IBM Revenue in Customer Intelligence Software Business (2017-2022)
        11.10.5 IBM Recent Development
    11.11 Alida
        11.11.1 Alida Company Detail
        11.11.2 Alida Business Overview
        11.11.3 Alida Customer Intelligence Software Introduction
        11.11.4 Alida Revenue in Customer Intelligence Software Business (2017-2022)
        11.11.5 Alida Recent Development
    11.12 NetBase Quid
        11.12.1 NetBase Quid Company Detail
        11.12.2 NetBase Quid Business Overview
        11.12.3 NetBase Quid Customer Intelligence Software Introduction
        11.12.4 NetBase Quid Revenue in Customer Intelligence Software Business (2017-2022)
        11.12.5 NetBase Quid Recent Development
    11.13 SAP
        11.13.1 SAP Company Detail
        11.13.2 SAP Business Overview
        11.13.3 SAP Customer Intelligence Software Introduction
        11.13.4 SAP Revenue in Customer Intelligence Software Business (2017-2022)
        11.13.5 SAP Recent Development
    11.14 ActionIQ
        11.14.1 ActionIQ Company Detail
        11.14.2 ActionIQ Business Overview
        11.14.3 ActionIQ Customer Intelligence Software Introduction
        11.14.4 ActionIQ Revenue in Customer Intelligence Software Business (2017-2022)
        11.14.5 ActionIQ Recent Development
    11.15 Talkwalker
        11.15.1 Talkwalker Company Detail
        11.15.2 Talkwalker Business Overview
        11.15.3 Talkwalker Customer Intelligence Software Introduction
        11.15.4 Talkwalker Revenue in Customer Intelligence Software Business (2017-2022)
        11.15.5 Talkwalker Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details
List of Tables
    Table 1. Global Customer Intelligence Software Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Customer Experience
    Table 3. Key Players of Customer Data
    Table 4. Key Players of Customer Feedback
    Table 5. Key Players of Other
    Table 6. Global Customer Intelligence Software Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 7. Global Customer Intelligence Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 8. Global Customer Intelligence Software Market Size by Region (2017-2022) & (US$ Million)
    Table 9. Global Customer Intelligence Software Market Share by Region (2017-2022)
    Table 10. Global Customer Intelligence Software Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 11. Global Customer Intelligence Software Market Share by Region (2023-2028)
    Table 12. Customer Intelligence Software Market Trends
    Table 13. Customer Intelligence Software Market Drivers
    Table 14. Customer Intelligence Software Market Challenges
    Table 15. Customer Intelligence Software Market Restraints
    Table 16. Global Customer Intelligence Software Revenue by Players (2017-2022) & (US$ Million)
    Table 17. Global Customer Intelligence Software Market Share by Players (2017-2022)
    Table 18. Global Top Customer Intelligence Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Intelligence Software as of 2021)
    Table 19. Ranking of Global Top Customer Intelligence Software Companies by Revenue (US$ Million) in 2021
    Table 20. Global 5 Largest Players Market Share by Customer Intelligence Software Revenue (CR5 and HHI) & (2017-2022)
    Table 21. Key Players Headquarters and Area Served
    Table 22. Key Players Customer Intelligence Software Product Solution and Service
    Table 23. Date of Enter into Customer Intelligence Software Market
    Table 24. Mergers & Acquisitions, Expansion Plans
    Table 25. Global Customer Intelligence Software Market Size by Type (2017-2022) & (US$ Million)
    Table 26. Global Customer Intelligence Software Revenue Market Share by Type (2017-2022)
    Table 27. Global Customer Intelligence Software Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 28. Global Customer Intelligence Software Revenue Market Share by Type (2023-2028)
    Table 29. Global Customer Intelligence Software Market Size by Application (2017-2022) & (US$ Million)
    Table 30. Global Customer Intelligence Software Revenue Market Share by Application (2017-2022)
    Table 31. Global Customer Intelligence Software Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 32. Global Customer Intelligence Software Revenue Market Share by Application (2023-2028)
    Table 33. North America Customer Intelligence Software Market Size by Country (2017-2022) & (US$ Million)
    Table 34. North America Customer Intelligence Software Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Europe Customer Intelligence Software Market Size by Country (2017-2022) & (US$ Million)
    Table 36. Europe Customer Intelligence Software Market Size by Country (2023-2028) & (US$ Million)
    Table 37. Asia-Pacific Customer Intelligence Software Market Size by Region (2017-2022) & (US$ Million)
    Table 38. Asia-Pacific Customer Intelligence Software Market Size by Region (2023-2028) & (US$ Million)
    Table 39. Latin America Customer Intelligence Software Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Latin America Customer Intelligence Software Market Size by Country (2023-2028) & (US$ Million)
    Table 41. Middle East & Africa Customer Intelligence Software Market Size by Country (2017-2022) & (US$ Million)
    Table 42. Middle East & Africa Customer Intelligence Software Market Size by Country (2023-2028) & (US$ Million)
    Table 43. NGDATA Company Detail
    Table 44. NGDATA Business Overview
    Table 45. NGDATA Customer Intelligence Software Product
    Table 46. NGDATA Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 47. NGDATA Recent Development
    Table 48. Oracle Company Detail
    Table 49. Oracle Business Overview
    Table 50. Oracle Customer Intelligence Software Product
    Table 51. Oracle Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 52. Oracle Recent Development
    Table 53. Signal Company Detail
    Table 54. Signal Business Overview
    Table 55. Signal Customer Intelligence Software Product
    Table 56. Signal Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 57. Signal Recent Development
    Table 58. Zeotap Company Detail
    Table 59. Zeotap Business Overview
    Table 60. Zeotap Customer Intelligence Software Product
    Table 61. Zeotap Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 62. Zeotap Recent Development
    Table 63. SAS Company Detail
    Table 64. SAS Business Overview
    Table 65. SAS Customer Intelligence Software Product
    Table 66. SAS Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 67. SAS Recent Development
    Table 68. Acxiom Company Detail
    Table 69. Acxiom Business Overview
    Table 70. Acxiom Customer Intelligence Software Product
    Table 71. Acxiom Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 72. Acxiom Recent Development
    Table 73. Quantexa Company Detail
    Table 74. Quantexa Business Overview
    Table 75. Quantexa Customer Intelligence Software Product
    Table 76. Quantexa Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 77. Quantexa Recent Development
    Table 78. Lifesight Company Detail
    Table 79. Lifesight Business Overview
    Table 80. Lifesight Customer Intelligence Software Product
    Table 81. Lifesight Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 82. Lifesight Recent Development
    Table 83. Qualtrics Company Detail
    Table 84. Qualtrics Business Overview
    Table 85. Qualtrics Customer Intelligence Software Product
    Table 86. Qualtrics Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 87. Qualtrics Recent Development
    Table 88. IBM Company Detail
    Table 89. IBM Business Overview
    Table 90. IBM Customer Intelligence Software Product
    Table 91. IBM Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 92. IBM Recent Development
    Table 93. Alida Company Detail
    Table 94. Alida Business Overview
    Table 95. Alida Customer Intelligence SoftwareProduct
    Table 96. Alida Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 97. Alida Recent Development
    Table 98. NetBase Quid Company Detail
    Table 99. NetBase Quid Business Overview
    Table 100. NetBase Quid Customer Intelligence SoftwareProduct
    Table 101. NetBase Quid Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 102. NetBase Quid Recent Development
    Table 103. SAP Company Detail
    Table 104. SAP Business Overview
    Table 105. SAP Customer Intelligence SoftwareProduct
    Table 106. SAP Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 107. SAP Recent Development
    Table 108. ActionIQ Company Detail
    Table 109. ActionIQ Business Overview
    Table 110. ActionIQ Customer Intelligence SoftwareProduct
    Table 111. ActionIQ Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 112. ActionIQ Recent Development
    Table 113. Talkwalker Company Detail
    Table 114. Talkwalker Business Overview
    Table 115. Talkwalker Customer Intelligence SoftwareProduct
    Table 116. Talkwalker Revenue in Customer Intelligence Software Business (2017-2022) & (US$ Million)
    Table 117. Talkwalker Recent Development
    Table 118. Research Programs/Design for This Report
    Table 119. Key Data Information from Secondary Sources
    Table 120. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Customer Intelligence Software Market Share by Type: 2021 VS 2028
    Figure 2. Customer Experience Features
    Figure 3. Customer Data Features
    Figure 4. Customer Feedback Features
    Figure 5. Other Features
    Figure 6. Global Customer Intelligence Software Market Share by Application in 2021 & 2028
    Figure 7. Large Enterprises Case Studies
    Figure 8. SMEs Case Studies
    Figure 9. Customer Intelligence Software Report Years Considered
    Figure 10. Global Customer Intelligence Software Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 11. Global Customer Intelligence Software Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 12. Global Customer Intelligence Software Market Share by Region: 2021 VS 2028
    Figure 13. Global Customer Intelligence Software Market Share by Players in 2021
    Figure 14. Global Top Customer Intelligence Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Intelligence Software as of 2021)
    Figure 15. The Top 10 and 5 Players Market Share by Customer Intelligence Software Revenue in 2021
    Figure 16. North America Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 17. North America Customer Intelligence Software Market Share by Country (2017-2028)
    Figure 18. United States Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 19. Canada Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 20. Europe Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 21. Europe Customer Intelligence Software Market Share by Country (2017-2028)
    Figure 22. Germany Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. France Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. U.K. Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. Italy Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Russia Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Nordic Countries Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. Asia-Pacific Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Asia-Pacific Customer Intelligence Software Market Share by Region (2017-2028)
    Figure 30. China Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Japan Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. South Korea Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Southeast Asia Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. India Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. Australia Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. Latin America Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. Latin America Customer Intelligence Software Market Share by Country (2017-2028)
    Figure 38. Mexico Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Brazil Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. Middle East & Africa Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Middle East & Africa Customer Intelligence Software Market Share by Country (2017-2028)
    Figure 42. Turkey Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 43. Saudi Arabia Customer Intelligence Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 44. NGDATA Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 45. Oracle Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 46. Signal Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 47. Zeotap Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 48. SAS Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 49. Acxiom Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 50. Quantexa Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 51. Lifesight Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 52. Qualtrics Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 53. IBM Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 54. Alida Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 55. NetBase Quid Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 56. SAP Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 57. ActionIQ Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 58. Talkwalker Revenue Growth Rate in Customer Intelligence Software Business (2017-2022)
    Figure 59. Bottom-up and Top-down Approaches for This Report
    Figure 60. Data Triangulation
    Figure 61. Key Executives Interviewed
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Companies Included in Reports:
NGDATA
Oracle
Signal
Zeotap
SAS
Acxiom
Quantexa
Lifesight
Qualtrics
IBM
Alida
NetBase Quid
SAP
ActionIQ
Talkwalker
Frequently Asked Questions
Customer Intelligence Software report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Customer Intelligence Software report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Customer Intelligence Software report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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