Customer Journey Analytics Tools
Customer Journey Analytics Tools market is segmented by players, region (country), by Type and by ... Read More
1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Customer Journey Solution Market Size Growth Rate by Type: 2017 VS 2021 VS 2028 1.2.2 Journey Mapping 1.2.3 Journey Analytics 1.2.4 Other 1.3 Market by Application 1.3.1 Global Customer Journey Solution Market Share by Application: 2017 VS 2021 VS 2028 1.3.2 Large Enterprises 1.3.3 SMEs 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Customer Journey Solution Market Perspective (2017-2028) 2.2 Customer Journey Solution Growth Trends by Region 2.2.1 Customer Journey Solution Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 Customer Journey Solution Historic Market Size by Region (2017-2022) 2.2.3 Customer Journey Solution Forecasted Market Size by Region (2023-2028) 2.3 Customer Journey Solution Market Dynamics 2.3.1 Customer Journey Solution Industry Trends 2.3.2 Customer Journey Solution Market Drivers 2.3.3 Customer Journey Solution Market Challenges 2.3.4 Customer Journey Solution Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Customer Journey Solution Players by Revenue 3.1.1 Global Top Customer Journey Solution Players by Revenue (2017-2022) 3.1.2 Global Customer Journey Solution Revenue Market Share by Players (2017-2022) 3.2 Global Customer Journey Solution Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by Customer Journey Solution Revenue 3.4 Global Customer Journey Solution Market Concentration Ratio 3.4.1 Global Customer Journey Solution Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Solution Revenue in 2021 3.5 Customer Journey Solution Key Players Head office and Area Served 3.6 Key Players Customer Journey Solution Product Solution and Service 3.7 Date of Enter into Customer Journey Solution Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Journey Solution Breakdown Data by Type 4.1 Global Customer Journey Solution Historic Market Size by Type (2017-2022) 4.2 Global Customer Journey Solution Forecasted Market Size by Type (2023-2028) 5 Customer Journey Solution Breakdown Data by Application 5.1 Global Customer Journey Solution Historic Market Size by Application (2017-2022) 5.2 Global Customer Journey Solution Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America Customer Journey Solution Market Size (2017-2028) 6.2 North America Customer Journey Solution Market Size by Country (2017-2022) 6.3 North America Customer Journey Solution Market Size by Country (2023-2028) 6.4 United States 6.5 Canada 7 Europe 7.1 Europe Customer Journey Solution Market Size (2017-2028) 7.2 Europe Customer Journey Solution Market Size by Country (2017-2022) 7.3 Europe Customer Journey Solution Market Size by Country (2023-2028) 7.4 Germany 7.5 France 7.6 U.K. 7.7 Italy 7.8 Russia 7.9 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific Customer Journey Solution Market Size (2017-2028) 8.2 Asia-Pacific Customer Journey Solution Market Size by Country (2017-2022) 8.3 Asia-Pacific Customer Journey Solution Market Size by Country (2023-2028) 8.4 China 8.5 Japan 8.6 South Korea 8.7 Southeast Asia 8.8 India 8.9 Australia 9 Latin America 9.1 Latin America Customer Journey Solution Market Size (2017-2028) 9.2 Latin America Customer Journey Solution Market Size by Country (2017-2022) 9.3 Latin America Customer Journey Solution Market Size by Country (2023-2028) 9.4 Mexico 9.5 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Customer Journey Solution Market Size (2017-2028) 10.2 Middle East & Africa Customer Journey Solution Market Size by Country (2017-2022) 10.3 Middle East & Africa Customer Journey Solution Market Size by Country (2023-2028) 10.4 Turkey 10.5 Saudi Arabia 10.6 UAE 11 Key Players Profiles 11.1 Act-On Software 11.1.1 Act-On Software Company Detail 11.1.2 Act-On Software Business Overview 11.1.3 Act-On Software Customer Journey Solution Introduction 11.1.4 Act-On Software Revenue in Customer Journey Solution Business (2017-2022) 11.1.5 Act-On Software Recent Development 11.2 Clarabridge 11.2.1 Clarabridge Company Detail 11.2.2 Clarabridge Business Overview 11.2.3 Clarabridge Customer Journey Solution Introduction 11.2.4 Clarabridge Revenue in Customer Journey Solution Business (2017-2022) 11.2.5 Clarabridge Recent Development 11.3 CSG 11.3.1 CSG Company Detail 11.3.2 CSG Business Overview 11.3.3 CSG Customer Journey Solution Introduction 11.3.4 CSG Revenue in Customer Journey Solution Business (2017-2022) 11.3.5 CSG Recent Development 11.4 Gainsight 11.4.1 Gainsight Company Detail 11.4.2 Gainsight Business Overview 11.4.3 Gainsight Customer Journey Solution Introduction 11.4.4 Gainsight Revenue in Customer Journey Solution Business (2017-2022) 11.4.5 Gainsight Recent Development 11.5 Genesys 11.5.1 Genesys Company Detail 11.5.2 Genesys Business Overview 11.5.3 Genesys Customer Journey Solution Introduction 11.5.4 Genesys Revenue in Customer Journey Solution Business (2017-2022) 11.5.5 Genesys Recent Development 11.6 Hotjar 11.6.1 Hotjar Company Detail 11.6.2 Hotjar Business Overview 11.6.3 Hotjar Customer Journey Solution Introduction 11.6.4 Hotjar Revenue in Customer Journey Solution Business (2017-2022) 11.6.5 Hotjar Recent Development 11.7 Lucidchart 11.7.1 Lucidchart Company Detail 11.7.2 Lucidchart Business Overview 11.7.3 Lucidchart Customer Journey Solution Introduction 11.7.4 Lucidchart Revenue in Customer Journey Solution Business (2017-2022) 11.7.5 Lucidchart Recent Development 11.8 Microsoft 11.8.1 Microsoft Company Detail 11.8.2 Microsoft Business Overview 11.8.3 Microsoft Customer Journey Solution Introduction 11.8.4 Microsoft Revenue in Customer Journey Solution Business (2017-2022) 11.8.5 Microsoft Recent Development 11.9 Miro 11.9.1 Miro Company Detail 11.9.2 Miro Business Overview 11.9.3 Miro Customer Journey Solution Introduction 11.9.4 Miro Revenue in Customer Journey Solution Business (2017-2022) 11.9.5 Miro Recent Development 11.10 Quadient 11.10.1 Quadient Company Detail 11.10.2 Quadient Business Overview 11.10.3 Quadient Customer Journey Solution Introduction 11.10.4 Quadient Revenue in Customer Journey Solution Business (2017-2022) 11.10.5 Quadient Recent Development 11.11 SAS 11.11.1 SAS Company Detail 11.11.2 SAS Business Overview 11.11.3 SAS Customer Journey Solution Introduction 11.11.4 SAS Revenue in Customer Journey Solution Business (2017-2022) 11.11.5 SAS Recent Development 11.12 Smaply 11.12.1 Smaply Company Detail 11.12.2 Smaply Business Overview 11.12.3 Smaply Customer Journey Solution Introduction 11.12.4 Smaply Revenue in Customer Journey Solution Business (2017-2022) 11.12.5 Smaply Recent Development 11.13 SugarCRM 11.13.1 SugarCRM Company Detail 11.13.2 SugarCRM Business Overview 11.13.3 SugarCRM Customer Journey Solution Introduction 11.13.4 SugarCRM Revenue in Customer Journey Solution Business (2017-2022) 11.13.5 SugarCRM Recent Development 11.14 Thunderhead 11.14.1 Thunderhead Company Detail 11.14.2 Thunderhead Business Overview 11.14.3 Thunderhead Customer Journey Solution Introduction 11.14.4 Thunderhead Revenue in Customer Journey Solution Business (2017-2022) 11.14.5 Thunderhead Recent Development 11.15 Totango 11.15.1 Totango Company Detail 11.15.2 Totango Business Overview 11.15.3 Totango Customer Journey Solution Introduction 11.15.4 Totango Revenue in Customer Journey Solution Business (2017-2022) 11.15.5 Totango Recent Development 11.16 Touchpoint 11.16.1 Touchpoint Company Detail 11.16.2 Touchpoint Business Overview 11.16.3 Touchpoint Customer Journey Solution Introduction 11.16.4 Touchpoint Revenue in Customer Journey Solution Business (2017-2022) 11.16.5 Touchpoint Recent Development 11.17 UXPressia 11.17.1 UXPressia Company Detail 11.17.2 UXPressia Business Overview 11.17.3 UXPressia Customer Journey Solution Introduction 11.17.4 UXPressia Revenue in Customer Journey Solution Business (2017-2022) 11.17.5 UXPressia Recent Development 11.18 Woopra 11.18.1 Woopra Company Detail 11.18.2 Woopra Business Overview 11.18.3 Woopra Customer Journey Solution Introduction 11.18.4 Woopra Revenue in Customer Journey Solution Business (2017-2022) 11.18.5 Woopra Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details
List of Tables Table 1. Global Customer Journey Solution Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028 Table 2. Key Players of Journey Mapping Table 3. Key Players of Journey Analytics Table 4. Key Players of Other Table 5. Global Customer Journey Solution Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028 Table 6. Global Customer Journey Solution Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 7. Global Customer Journey Solution Market Size by Region (2017-2022) & (US$ Million) Table 8. Global Customer Journey Solution Market Share by Region (2017-2022) Table 9. Global Customer Journey Solution Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 10. Global Customer Journey Solution Market Share by Region (2023-2028) Table 11. Customer Journey Solution Market Trends Table 12. Customer Journey Solution Market Drivers Table 13. Customer Journey Solution Market Challenges Table 14. Customer Journey Solution Market Restraints Table 15. Global Customer Journey Solution Revenue by Players (2017-2022) & (US$ Million) Table 16. Global Customer Journey Solution Market Share by Players (2017-2022) Table 17. Global Top Customer Journey Solution Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Solution as of 2021) Table 18. Ranking of Global Top Customer Journey Solution Companies by Revenue (US$ Million) in 2021 Table 19. Global 5 Largest Players Market Share by Customer Journey Solution Revenue (CR5 and HHI) & (2017-2022) Table 20. Key Players Headquarters and Area Served Table 21. Key Players Customer Journey Solution Product Solution and Service Table 22. Date of Enter into Customer Journey Solution Market Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Global Customer Journey Solution Market Size by Type (2017-2022) & (US$ Million) Table 25. Global Customer Journey Solution Revenue Market Share by Type (2017-2022) Table 26. Global Customer Journey Solution Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 27. Global Customer Journey Solution Revenue Market Share by Type (2023-2028) Table 28. Global Customer Journey Solution Market Size by Application (2017-2022) & (US$ Million) Table 29. Global Customer Journey Solution Revenue Market Share by Application (2017-2022) Table 30. Global Customer Journey Solution Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 31. Global Customer Journey Solution Revenue Market Share by Application (2023-2028) Table 32. North America Customer Journey Solution Market Size by Country (2017-2022) & (US$ Million) Table 33. North America Customer Journey Solution Market Size by Country (2023-2028) & (US$ Million) Table 34. Europe Customer Journey Solution Market Size by Country (2017-2022) & (US$ Million) Table 35. Europe Customer Journey Solution Market Size by Country (2023-2028) & (US$ Million) Table 36. Asia-Pacific Customer Journey Solution Market Size by Region (2017-2022) & (US$ Million) Table 37. Asia-Pacific Customer Journey Solution Market Size by Region (2023-2028) & (US$ Million) Table 38. Latin America Customer Journey Solution Market Size by Country (2017-2022) & (US$ Million) Table 39. Latin America Customer Journey Solution Market Size by Country (2023-2028) & (US$ Million) Table 40. Middle East & Africa Customer Journey Solution Market Size by Country (2017-2022) & (US$ Million) Table 41. Middle East & Africa Customer Journey Solution Market Size by Country (2023-2028) & (US$ Million) Table 42. Act-On Software Company Detail Table 43. Act-On Software Business Overview Table 44. Act-On Software Customer Journey Solution Product Table 45. Act-On Software Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 46. Act-On Software Recent Development Table 47. Clarabridge Company Detail Table 48. Clarabridge Business Overview Table 49. Clarabridge Customer Journey Solution Product Table 50. Clarabridge Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 51. Clarabridge Recent Development Table 52. CSG Company Detail Table 53. CSG Business Overview Table 54. CSG Customer Journey Solution Product Table 55. CSG Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 56. CSG Recent Development Table 57. Gainsight Company Detail Table 58. Gainsight Business Overview Table 59. Gainsight Customer Journey Solution Product Table 60. Gainsight Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 61. Gainsight Recent Development Table 62. Genesys Company Detail Table 63. Genesys Business Overview Table 64. Genesys Customer Journey Solution Product Table 65. Genesys Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 66. Genesys Recent Development Table 67. Hotjar Company Detail Table 68. Hotjar Business Overview Table 69. Hotjar Customer Journey Solution Product Table 70. Hotjar Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 71. Hotjar Recent Development Table 72. Lucidchart Company Detail Table 73. Lucidchart Business Overview Table 74. Lucidchart Customer Journey Solution Product Table 75. Lucidchart Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 76. Lucidchart Recent Development Table 77. Microsoft Company Detail Table 78. Microsoft Business Overview Table 79. Microsoft Customer Journey Solution Product Table 80. Microsoft Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 81. Microsoft Recent Development Table 82. Miro Company Detail Table 83. Miro Business Overview Table 84. Miro Customer Journey Solution Product Table 85. Miro Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 86. Miro Recent Development Table 87. Quadient Company Detail Table 88. Quadient Business Overview Table 89. Quadient Customer Journey Solution Product Table 90. Quadient Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 91. Quadient Recent Development Table 92. SAS Company Detail Table 93. SAS Business Overview Table 94. SAS Customer Journey SolutionProduct Table 95. SAS Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 96. SAS Recent Development Table 97. Smaply Company Detail Table 98. Smaply Business Overview Table 99. Smaply Customer Journey SolutionProduct Table 100. Smaply Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 101. Smaply Recent Development Table 102. SugarCRM Company Detail Table 103. SugarCRM Business Overview Table 104. SugarCRM Customer Journey SolutionProduct Table 105. SugarCRM Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 106. SugarCRM Recent Development Table 107. Thunderhead Company Detail Table 108. Thunderhead Business Overview Table 109. Thunderhead Customer Journey SolutionProduct Table 110. Thunderhead Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 111. Thunderhead Recent Development Table 112. Totango Company Detail Table 113. Totango Business Overview Table 114. Totango Customer Journey SolutionProduct Table 115. Totango Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 116. Totango Recent Development Table 117. Touchpoint Company Detail Table 118. Touchpoint Business Overview Table 119. Touchpoint Customer Journey SolutionProduct Table 120. Touchpoint Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 121. Touchpoint Recent Development Table 122. UXPressia Company Detail Table 123. UXPressia Business Overview Table 124. UXPressia Customer Journey SolutionProduct Table 125. UXPressia Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 126. UXPressia Recent Development Table 127. Woopra Company Detail Table 128. Woopra Business Overview Table 129. Woopra Customer Journey SolutionProduct Table 130. Woopra Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million) Table 131. Woopra Recent Development Table 132. Research Programs/Design for This Report Table 133. Key Data Information from Secondary Sources Table 134. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Journey Solution Market Share by Type: 2021 VS 2028 Figure 2. Journey Mapping Features Figure 3. Journey Analytics Features Figure 4. Other Features Figure 5. Global Customer Journey Solution Market Share by Application in 2021 & 2028 Figure 6. Large Enterprises Case Studies Figure 7. SMEs Case Studies Figure 8. Customer Journey Solution Report Years Considered Figure 9. Global Customer Journey Solution Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 10. Global Customer Journey Solution Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 11. Global Customer Journey Solution Market Share by Region: 2021 VS 2028 Figure 12. Global Customer Journey Solution Market Share by Players in 2021 Figure 13. Global Top Customer Journey Solution Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Solution as of 2021) Figure 14. The Top 10 and 5 Players Market Share by Customer Journey Solution Revenue in 2021 Figure 15. North America Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 16. North America Customer Journey Solution Market Share by Country (2017-2028) Figure 17. United States Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 18. Canada Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 19. Europe Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 20. Europe Customer Journey Solution Market Share by Country (2017-2028) Figure 21. Germany Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 22. France Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 23. U.K. Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 24. Italy Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 25. Russia Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 26. Nordic Countries Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 27. Asia-Pacific Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 28. Asia-Pacific Customer Journey Solution Market Share by Region (2017-2028) Figure 29. China Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. Japan Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. South Korea Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 32. Southeast Asia Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 33. India Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 34. Australia Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 35. Latin America Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 36. Latin America Customer Journey Solution Market Share by Country (2017-2028) Figure 37. Mexico Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 38. Brazil Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. Middle East & Africa Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 40. Middle East & Africa Customer Journey Solution Market Share by Country (2017-2028) Figure 41. Turkey Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 42. Saudi Arabia Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million) Figure 43. Act-On Software Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 44. Clarabridge Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 45. CSG Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 46. Gainsight Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 47. Genesys Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 48. Hotjar Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 49. Lucidchart Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 50. Microsoft Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 51. Miro Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 52. Quadient Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 53. SAS Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 54. Smaply Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 55. SugarCRM Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 56. Thunderhead Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 57. Totango Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 58. Touchpoint Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 59. UXPressia Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 60. Woopra Revenue Growth Rate in Customer Journey Solution Business (2017-2022) Figure 61. Bottom-up and Top-down Approaches for This Report Figure 62. Data Triangulation Figure 63. Key Executives Interviewed
Act-On Software Clarabridge CSG Gainsight Genesys Hotjar Lucidchart Microsoft Miro Quadient SAS Smaply SugarCRM Thunderhead Totango Touchpoint UXPressia Woopra
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