Global Case Management Market Research Report 2024

Report ID: 1152164 | Published Date: Jan 2025 | No. of Page: 103 | Base Year: 2024 | Rating: 4.2 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Case Management Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Solution
        1.2.3 Services
    1.3 Market by Application
        1.3.1 Global Case Management Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Small and Medium Enterprises
        1.3.3 Large Enterprises
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Case Management Market Perspective (2017-2028)
    2.2 Case Management Growth Trends by Region
        2.2.1 Case Management Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Case Management Historic Market Size by Region (2017-2022)
        2.2.3 Case Management Forecasted Market Size by Region (2023-2028)
    2.3 Case Management Market Dynamics
        2.3.1 Case Management Industry Trends
        2.3.2 Case Management Market Drivers
        2.3.3 Case Management Market Challenges
        2.3.4 Case Management Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Case Management Players by Revenue
        3.1.1 Global Top Case Management Players by Revenue (2017-2022)
        3.1.2 Global Case Management Revenue Market Share by Players (2017-2022)
    3.2 Global Case Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Case Management Revenue
    3.4 Global Case Management Market Concentration Ratio
        3.4.1 Global Case Management Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Case Management Revenue in 2021
    3.5 Case Management Key Players Head office and Area Served
    3.6 Key Players Case Management Product Solution and Service
    3.7 Date of Enter into Case Management Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Case Management Breakdown Data by Type
    4.1 Global Case Management Historic Market Size by Type (2017-2022)
    4.2 Global Case Management Forecasted Market Size by Type (2023-2028)
5 Case Management Breakdown Data by Application
    5.1 Global Case Management Historic Market Size by Application (2017-2022)
    5.2 Global Case Management Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Case Management Market Size (2017-2028)
    6.2 North America Case Management Market Size by Country (2017-2022)
    6.3 North America Case Management Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Case Management Market Size (2017-2028)
    7.2 Europe Case Management Market Size by Country (2017-2022)
    7.3 Europe Case Management Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Case Management Market Size (2017-2028)
    8.2 Asia-Pacific Case Management Market Size by Country (2017-2022)
    8.3 Asia-Pacific Case Management Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Case Management Market Size (2017-2028)
    9.2 Latin America Case Management Market Size by Country (2017-2022)
    9.3 Latin America Case Management Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Case Management Market Size (2017-2028)
    10.2 Middle East & Africa Case Management Market Size by Country (2017-2022)
    10.3 Middle East & Africa Case Management Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 IBM
        11.1.1 IBM Company Detail
        11.1.2 IBM Business Overview
        11.1.3 IBM Case Management Introduction
        11.1.4 IBM Revenue in Case Management Business (2017-2022)
        11.1.5 IBM Recent Development
    11.2 Appian
        11.2.1 Appian Company Detail
        11.2.2 Appian Business Overview
        11.2.3 Appian Case Management Introduction
        11.2.4 Appian Revenue in Case Management Business (2017-2022)
        11.2.5 Appian Recent Development
    11.3 Newgen Software
        11.3.1 Newgen Software Company Detail
        11.3.2 Newgen Software Business Overview
        11.3.3 Newgen Software Case Management Introduction
        11.3.4 Newgen Software Revenue in Case Management Business (2017-2022)
        11.3.5 Newgen Software Recent Development
    11.4 Pegasystems
        11.4.1 Pegasystems Company Detail
        11.4.2 Pegasystems Business Overview
        11.4.3 Pegasystems Case Management Introduction
        11.4.4 Pegasystems Revenue in Case Management Business (2017-2022)
        11.4.5 Pegasystems Recent Development
    11.5 DST Systems
        11.5.1 DST Systems Company Detail
        11.5.2 DST Systems Business Overview
        11.5.3 DST Systems Case Management Introduction
        11.5.4 DST Systems Revenue in Case Management Business (2017-2022)
        11.5.5 DST Systems Recent Development
    11.6 Dell Technologies
        11.6.1 Dell Technologies Company Detail
        11.6.2 Dell Technologies Business Overview
        11.6.3 Dell Technologies Case Management Introduction
        11.6.4 Dell Technologies Revenue in Case Management Business (2017-2022)
        11.6.5 Dell Technologies Recent Development
    11.7 Kofax
        11.7.1 Kofax Company Detail
        11.7.2 Kofax Business Overview
        11.7.3 Kofax Case Management Introduction
        11.7.4 Kofax Revenue in Case Management Business (2017-2022)
        11.7.5 Kofax Recent Development
    11.8 Alfresco Software
        11.8.1 Alfresco Software Company Detail
        11.8.2 Alfresco Software Business Overview
        11.8.3 Alfresco Software Case Management Introduction
        11.8.4 Alfresco Software Revenue in Case Management Business (2017-2022)
        11.8.5 Alfresco Software Recent Development
    11.9 ServiceNow
        11.9.1 ServiceNow Company Detail
        11.9.2 ServiceNow Business Overview
        11.9.3 ServiceNow Case Management Introduction
        11.9.4 ServiceNow Revenue in Case Management Business (2017-2022)
        11.9.5 ServiceNow Recent Development
    11.10 Pulpstream
        11.10.1 Pulpstream Company Detail
        11.10.2 Pulpstream Business Overview
        11.10.3 Pulpstream Case Management Introduction
        11.10.4 Pulpstream Revenue in Case Management Business (2017-2022)
        11.10.5 Pulpstream Recent Development
    11.11 AINS
        11.11.1 AINS Company Detail
        11.11.2 AINS Business Overview
        11.11.3 AINS Case Management Introduction
        11.11.4 AINS Revenue in Case Management Business (2017-2022)
        11.11.5 AINS Recent Development
    11.12 Software
        11.12.1 Software Company Detail
        11.12.2 Software Business Overview
        11.12.3 Software Case Management Introduction
        11.12.4 Software Revenue in Case Management Business (2017-2022)
        11.12.5 Software Recent Development
    11.13 Hyland Software
        11.13.1 Hyland Software Company Detail
        11.13.2 Hyland Software Business Overview
        11.13.3 Hyland Software Case Management Introduction
        11.13.4 Hyland Software Revenue in Case Management Business (2017-2022)
        11.13.5 Hyland Software Recent Development
    11.14 Microsoft Corporation
        11.14.1 Microsoft Corporation Company Detail
        11.14.2 Microsoft Corporation Business Overview
        11.14.3 Microsoft Corporation Case Management Introduction
        11.14.4 Microsoft Corporation Revenue in Case Management Business (2017-2022)
        11.14.5 Microsoft Corporation Recent Development
    11.15 SAS Institute
        11.15.1 SAS Institute Company Detail
        11.15.2 SAS Institute Business Overview
        11.15.3 SAS Institute Case Management Introduction
        11.15.4 SAS Institute Revenue in Case Management Business (2017-2022)
        11.15.5 SAS Institute Recent Development
    11.16 Column Technologies
        11.16.1 Column Technologies Company Detail
        11.16.2 Column Technologies Business Overview
        11.16.3 Column Technologies Case Management Introduction
        11.16.4 Column Technologies Revenue in Case Management Business (2017-2022)
        11.16.5 Column Technologies Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details
List of Tables
    Table 1. Global Case Management Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Solution
    Table 3. Key Players of Services
    Table 4. Global Case Management Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 5. Global Case Management Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global Case Management Market Size by Region (2017-2022) & (US$ Million)
    Table 7. Global Case Management Market Share by Region (2017-2022)
    Table 8. Global Case Management Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 9. Global Case Management Market Share by Region (2023-2028)
    Table 10. Case Management Market Trends
    Table 11. Case Management Market Drivers
    Table 12. Case Management Market Challenges
    Table 13. Case Management Market Restraints
    Table 14. Global Case Management Revenue by Players (2017-2022) & (US$ Million)
    Table 15. Global Case Management Market Share by Players (2017-2022)
    Table 16. Global Top Case Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Case Management as of 2021)
    Table 17. Ranking of Global Top Case Management Companies by Revenue (US$ Million) in 2021
    Table 18. Global 5 Largest Players Market Share by Case Management Revenue (CR5 and HHI) & (2017-2022)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Case Management Product Solution and Service
    Table 21. Date of Enter into Case Management Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Case Management Market Size by Type (2017-2022) & (US$ Million)
    Table 24. Global Case Management Revenue Market Share by Type (2017-2022)
    Table 25. Global Case Management Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 26. Global Case Management Revenue Market Share by Type (2023-2028)
    Table 27. Global Case Management Market Size by Application (2017-2022) & (US$ Million)
    Table 28. Global Case Management Revenue Market Share by Application (2017-2022)
    Table 29. Global Case Management Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 30. Global Case Management Revenue Market Share by Application (2023-2028)
    Table 31. North America Case Management Market Size by Country (2017-2022) & (US$ Million)
    Table 32. North America Case Management Market Size by Country (2023-2028) & (US$ Million)
    Table 33. Europe Case Management Market Size by Country (2017-2022) & (US$ Million)
    Table 34. Europe Case Management Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Asia-Pacific Case Management Market Size by Region (2017-2022) & (US$ Million)
    Table 36. Asia-Pacific Case Management Market Size by Region (2023-2028) & (US$ Million)
    Table 37. Latin America Case Management Market Size by Country (2017-2022) & (US$ Million)
    Table 38. Latin America Case Management Market Size by Country (2023-2028) & (US$ Million)
    Table 39. Middle East & Africa Case Management Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Middle East & Africa Case Management Market Size by Country (2023-2028) & (US$ Million)
    Table 41. IBM Company Detail
    Table 42. IBM Business Overview
    Table 43. IBM Case Management Product
    Table 44. IBM Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 45. IBM Recent Development
    Table 46. Appian Company Detail
    Table 47. Appian Business Overview
    Table 48. Appian Case Management Product
    Table 49. Appian Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 50. Appian Recent Development
    Table 51. Newgen Software Company Detail
    Table 52. Newgen Software Business Overview
    Table 53. Newgen Software Case Management Product
    Table 54. Newgen Software Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 55. Newgen Software Recent Development
    Table 56. Pegasystems Company Detail
    Table 57. Pegasystems Business Overview
    Table 58. Pegasystems Case Management Product
    Table 59. Pegasystems Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 60. Pegasystems Recent Development
    Table 61. DST Systems Company Detail
    Table 62. DST Systems Business Overview
    Table 63. DST Systems Case Management Product
    Table 64. DST Systems Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 65. DST Systems Recent Development
    Table 66. Dell Technologies Company Detail
    Table 67. Dell Technologies Business Overview
    Table 68. Dell Technologies Case Management Product
    Table 69. Dell Technologies Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 70. Dell Technologies Recent Development
    Table 71. Kofax Company Detail
    Table 72. Kofax Business Overview
    Table 73. Kofax Case Management Product
    Table 74. Kofax Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 75. Kofax Recent Development
    Table 76. Alfresco Software Company Detail
    Table 77. Alfresco Software Business Overview
    Table 78. Alfresco Software Case Management Product
    Table 79. Alfresco Software Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 80. Alfresco Software Recent Development
    Table 81. ServiceNow Company Detail
    Table 82. ServiceNow Business Overview
    Table 83. ServiceNow Case Management Product
    Table 84. ServiceNow Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 85. ServiceNow Recent Development
    Table 86. Pulpstream Company Detail
    Table 87. Pulpstream Business Overview
    Table 88. Pulpstream Case Management Product
    Table 89. Pulpstream Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 90. Pulpstream Recent Development
    Table 91. AINS Company Detail
    Table 92. AINS Business Overview
    Table 93. AINS Case ManagementProduct
    Table 94. AINS Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 95. AINS Recent Development
    Table 96. Software Company Detail
    Table 97. Software Business Overview
    Table 98. Software Case ManagementProduct
    Table 99. Software Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 100. Software Recent Development
    Table 101. Hyland Software Company Detail
    Table 102. Hyland Software Business Overview
    Table 103. Hyland Software Case ManagementProduct
    Table 104. Hyland Software Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 105. Hyland Software Recent Development
    Table 106. Microsoft Corporation Company Detail
    Table 107. Microsoft Corporation Business Overview
    Table 108. Microsoft Corporation Case ManagementProduct
    Table 109. Microsoft Corporation Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 110. Microsoft Corporation Recent Development
    Table 111. SAS Institute Company Detail
    Table 112. SAS Institute Business Overview
    Table 113. SAS Institute Case ManagementProduct
    Table 114. SAS Institute Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 115. SAS Institute Recent Development
    Table 116. Column Technologies Company Detail
    Table 117. Column Technologies Business Overview
    Table 118. Column Technologies Case ManagementProduct
    Table 119. Column Technologies Revenue in Case Management Business (2017-2022) & (US$ Million)
    Table 120. Column Technologies Recent Development
    Table 121. Research Programs/Design for This Report
    Table 122. Key Data Information from Secondary Sources
    Table 123. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Case Management Market Share by Type: 2021 VS 2028
    Figure 2. Solution Features
    Figure 3. Services Features
    Figure 4. Global Case Management Market Share by Application in 2021 & 2028
    Figure 5. Small and Medium Enterprises Case Studies
    Figure 6. Large Enterprises Case Studies
    Figure 7. Case Management Report Years Considered
    Figure 8. Global Case Management Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 9. Global Case Management Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 10. Global Case Management Market Share by Region: 2021 VS 2028
    Figure 11. Global Case Management Market Share by Players in 2021
    Figure 12. Global Top Case Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Case Management as of 2021)
    Figure 13. The Top 10 and 5 Players Market Share by Case Management Revenue in 2021
    Figure 14. North America Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 15. North America Case Management Market Share by Country (2017-2028)
    Figure 16. United States Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 17. Canada Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 18. Europe Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 19. Europe Case Management Market Share by Country (2017-2028)
    Figure 20. Germany Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 21. France Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. U.K. Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Italy Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Russia Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. Nordic Countries Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Asia-Pacific Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Asia-Pacific Case Management Market Share by Region (2017-2028)
    Figure 28. China Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Japan Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. South Korea Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Southeast Asia Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. India Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Australia Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Latin America Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. Latin America Case Management Market Share by Country (2017-2028)
    Figure 36. Mexico Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. Brazil Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Middle East & Africa Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Middle East & Africa Case Management Market Share by Country (2017-2028)
    Figure 40. Turkey Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Saudi Arabia Case Management Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. IBM Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 43. Appian Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 44. Newgen Software Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 45. Pegasystems Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 46. DST Systems Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 47. Dell Technologies Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 48. Kofax Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 49. Alfresco Software Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 50. ServiceNow Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 51. Pulpstream Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 52. AINS Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 53. Software Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 54. Hyland Software Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 55. Microsoft Corporation Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 56. SAS Institute Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 57. Column Technologies Revenue Growth Rate in Case Management Business (2017-2022)
    Figure 58. Bottom-up and Top-down Approaches for This Report
    Figure 59. Data Triangulation
    Figure 60. Key Executives Interviewed
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Companies Included in Reports:
IBM
Appian
Newgen Software
Pegasystems
DST Systems
Dell Technologies
Kofax
Alfresco Software
ServiceNow
Pulpstream
AINS
Software
Hyland Software
Microsoft Corporation
SAS Institute
Column Technologies
Frequently Asked Questions
Case Management report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Case Management report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Case Management report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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