Global and United States Call Center Market Report & Forecast 2023-2028

Report ID: 1835892 | Published Date: Jan 2025 | No. of Page: 102 | Base Year: 2024 | Rating: 3.8 | Webstory: Check our Web story
Request Sample Report
Pre-Order Enquiry
Request Discount(%) 
1 Study Coverage
    1.1 Call Center Revenue in Call Center Business (2017-2022) & (US$ Million) Introduction
    1.2 Global Call Center Outlook 2017 VS 2022 VS 2028
        1.2.1 Global Call Center Market Size for the Year 2017-2028
        1.2.2 Global Call Center Market Size for the Year 2017-2028
    1.3 Call Center Market Size, United States VS Global, 2017 VS 2022 VS 2028
        1.3.1 The Market Share of United States Call Center in Global, 2017 VS 2022 VS 2028
        1.3.2 The Growth Rate of Call Center Market Size, United States VS Global, 2017 VS 2022 VS 2028
    1.4 Call Center Market Dynamics
        1.4.1 Call Center Industry Trends
        1.4.2 Call Center Market Drivers
        1.4.3 Call Center Market Challenges
        1.4.4 Call Center Market Restraints
    1.5 Study Objectives
    1.6 Years Considered
2 Call Center by Type
    2.1 Call Center Market Segment by Type
        2.1.1 On-Premise
        2.1.2 Cloud-based
    2.2 Global Call Center Market Size by Type (2017, 2022 & 2028)
    2.3 Global Call Center Market Size by Type (2017-2028)
    2.4 United States Call Center Market Size by Type (2017, 2022 & 2028)
    2.5 United States Call Center Market Size by Type (2017-2028)
3 Call Center by Application
    3.1 Call Center Market Segment by Application
        3.1.1 Telecom & IT
        3.1.2 BFSI
        3.1.3 Healthcare & Life Sciences
        3.1.4 Government & Public
        3.1.5 Retail & Consumer Goods
        3.1.6 Others
    3.2 Global Call Center Market Size by Application (2017, 2022 & 2028)
    3.3 Global Call Center Market Size by Application (2017-2028)
    3.4 United States Call Center Market Size by Application (2017, 2022 & 2028)
    3.5 United States Call Center Market Size by Application (2017-2028)
4 Global Call Center Competitor Landscape by Company
    4.1 Global Call Center Market Size by Company
        4.1.1 Top Global Call Center Companies Ranked by Revenue (2021)
        4.1.2 Global Call Center Revenue by Player (2017-2022)
    4.2 Global Call Center Concentration Ratio (CR)
        4.2.1 Call Center Market Concentration Ratio (CR) (2017-2022)
        4.2.2 Global Top 5 and Top 10 Largest Companies of Call Center in 2021
        4.2.3 Global Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    4.3 Global Call Center Headquarters, Revenue in Call Center Business (2017-2022) & (US$ Million) Type
        4.3.1 Global Call Center Headquarters and Area Served
        4.3.2 Global Call Center Companies Revenue in Call Center Business (2017-2022) & (US$ Million) Type
        4.3.3 Date of International Companies Enter into Call Center Market
    4.4 Companies Mergers & Acquisitions, Expansion Plans
    4.5 United States Call Center Market Size by Company
        4.5.1 Top Call Center Players in United States, Ranked by Revenue (2021)
        4.5.2 United States Call Center Revenue by Players (2020, 2021 & 2022)
5 Global Call Center Market Size by Region
    5.1 Global Call Center Market Size by Region: 2017 VS 2022 VS 2028
    5.2 Global Call Center Market Size by Region (2017-2028)
        5.2.1 Global Call Center Market Size by Region: 2017-2022
        5.2.2 Global Call Center Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
    6.1 North America
        6.1.1 North America Call Center Market Size YoY Growth 2017-2028
        6.1.2 North America Call Center Market Facts & Figures by Country (2017, 2022 & 2028)
        6.1.3 U.S.
        6.1.4 Canada
    6.2 Asia-Pacific
        6.2.1 Asia-Pacific Call Center Market Size YoY Growth 2017-2028
        6.2.2 Asia-Pacific Call Center Market Facts & Figures by Region (2017, 2022 & 2028)
        6.2.3 China
        6.2.4 Japan
        6.2.5 South Korea
        6.2.6 India
        6.2.7 Australia
        6.2.8 Taiwan
        6.2.9 Indonesia
        6.2.10 Thailand
        6.2.11 Malaysia
        6.2.12 Philippines
    6.3 Europe
        6.3.1 Europe Call Center Market Size YoY Growth 2017-2028
        6.3.2 Europe Call Center Market Facts & Figures by Country (2017, 2022 & 2028)
        6.3.3 Germany
        6.3.4 France
        6.3.5 U.K.
        6.3.6 Italy
        6.3.7 Russia
    6.4 Latin America
        6.4.1 Latin America Call Center Market Size YoY Growth 2017-2028
        6.4.2 Latin America Call Center Market Facts & Figures by Country (2017, 2022 & 2028)
        6.4.3 Mexico
        6.4.4 Brazil
        6.4.5 Argentina
    6.5 Middle East and Africa
        6.5.1 Middle East and Africa Call Center Market Size YoY Growth 2017-2028
        6.5.2 Middle East and Africa Call Center Market Facts & Figures by Country (2017, 2022 & 2028)
        6.5.3 Turkey
        6.5.4 Saudi Arabia
        6.5.5 U.A.E
7 Company Profiles
    7.1 Teleperformance
        7.1.1 Teleperformance Company Details
        7.1.2 Teleperformance Business Overview
        7.1.3 Teleperformance Call Center Introduction
        7.1.4 Teleperformance Revenue in Call Center Business (2017-2022)
        7.1.5 Teleperformance Recent Development
    7.2 Concentrix (Convergys)
        7.2.1 Concentrix (Convergys) Company Details
        7.2.2 Concentrix (Convergys) Business Overview
        7.2.3 Concentrix (Convergys) Call Center Introduction
        7.2.4 Concentrix (Convergys) Revenue in Call Center Business (2017-2022)
        7.2.5 Concentrix (Convergys) Recent Development
    7.3 Alorica
        7.3.1 Alorica Company Details
        7.3.2 Alorica Business Overview
        7.3.3 Alorica Call Center Introduction
        7.3.4 Alorica Revenue in Call Center Business (2017-2022)
        7.3.5 Alorica Recent Development
    7.4 Atento
        7.4.1 Atento Company Details
        7.4.2 Atento Business Overview
        7.4.3 Atento Call Center Introduction
        7.4.4 Atento Revenue in Call Center Business (2017-2022)
        7.4.5 Atento Recent Development
    7.5 Acticall (Sitel)
        7.5.1 Acticall (Sitel) Company Details
        7.5.2 Acticall (Sitel) Business Overview
        7.5.3 Acticall (Sitel) Call Center Introduction
        7.5.4 Acticall (Sitel) Revenue in Call Center Business (2017-2022)
        7.5.5 Acticall (Sitel) Recent Development
    7.6 Arvato
        7.6.1 Arvato Company Details
        7.6.2 Arvato Business Overview
        7.6.3 Arvato Call Center Introduction
        7.6.4 Arvato Revenue in Call Center Business (2017-2022)
        7.6.5 Arvato Recent Development
    7.7 Sykes Enterprises
        7.7.1 Sykes Enterprises Company Details
        7.7.2 Sykes Enterprises Business Overview
        7.7.3 Sykes Enterprises Call Center Introduction
        7.7.4 Sykes Enterprises Revenue in Call Center Business (2017-2022)
        7.7.5 Sykes Enterprises Recent Development
    7.8 TeleTech Holdings
        7.8.1 TeleTech Holdings Company Details
        7.8.2 TeleTech Holdings Business Overview
        7.8.3 TeleTech Holdings Call Center Introduction
        7.8.4 TeleTech Holdings Revenue in Call Center Business (2017-2022)
        7.8.5 TeleTech Holdings Recent Development
    7.9 Transcom
        7.9.1 Transcom Company Details
        7.9.2 Transcom Business Overview
        7.9.3 Transcom Call Center Introduction
        7.9.4 Transcom Revenue in Call Center Business (2017-2022)
        7.9.5 Transcom Recent Development
    7.10 Serco
        7.10.1 Serco Company Details
        7.10.2 Serco Business Overview
        7.10.3 Serco Call Center Introduction
        7.10.4 Serco Revenue in Call Center Business (2017-2022)
        7.10.5 Serco Recent Development
    7.11 HKT Teleservices
        7.11.1 HKT Teleservices Company Details
        7.11.2 HKT Teleservices Business Overview
        7.11.3 HKT Teleservices Call Center Introduction
        7.11.4 HKT Teleservices Revenue in Call Center Business (2017-2022)
        7.11.5 HKT Teleservices Recent Development
    7.12 Comdata
        7.12.1 Comdata Company Details
        7.12.2 Comdata Business Overview
        7.12.3 Comdata Call Center Introduction
        7.12.4 Comdata Revenue in Call Center Business (2017-2022)
        7.12.5 Comdata Recent Development
8 Research Findings and Conclusion
9 Appendix
    9.1 Research Methodology
        9.1.1 Methodology/Research Approach
        9.1.2 Data Source
    9.2 Author Details
    9.3 Disclaimer

List of Tables
    Table 1. Call Center Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
    Table 2. Call Center Market Trends
    Table 3. Call Center Market Drivers
    Table 4. Call Center Market Challenges
    Table 5. Call Center Market Restraints
    Table 6. Global Call Center Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 7. United States Call Center Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 8. Global Call Center Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 9. United States Call Center Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 10. Top Call Center Companies in Global Market, Ranking by Revenue (2021)
    Table 11. Global Call Center Revenue by Player, (US$ Million), 2017-2022
    Table 12. Global Call Center Revenue Share by Player, 2017-2022
    Table 13. Global Call Center Companies Market Concentration Ratio (CR5 and HHI)
    Table 14. Global Call Center by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center as of 2021)
    Table 15. Top Players of Call Center in Global Market, Headquarters and Area Served
    Table 16. Companies Revenue in Call Center Business (2017-2022) & (US$ Million) Type
    Table 17. Date of International Companies Enter into Call Center Market
    Table 18. Companies Mergers & Acquisitions, Expansion Plans
    Table 19. Top Call Center Players in United States Market, Ranking by Revenue (2021)
    Table 20. United States Call Center Revenue by Players, (US$ Million), 2020, 2021 & 2022
    Table 21. United States Call Center Revenue Share by Players, 2020, 2021 & 2022
    Table 22. Global Call Center Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
    Table 23. Global Call Center Market Size by Region (2017-2022) & (US$ Million)
    Table 24. Global Call Center Market Size Forecast by Region (2023-2028) & (US$ Million)
    Table 25. North America Call Center Sales in Value by Country (2017-2028) & (US$ Million)
    Table 26. Asia Pacific Call Center Sales in Value by Region (2017-2028) & (US$ Million)
    Table 27. Europe Call Center Sales in Value by Country (2017-2028) & (US$ Million)
    Table 28. Latin Americaa Call Center Sales in Value by Country (2017-2028) & (US$ Million)
    Table 29. Middle East and Africa Call Center Sales in Value by Country (2017-2028) & (US$ Million)
    Table 30. Teleperformance Company Details
    Table 31. Teleperformance Business Overview
    Table 32. Teleperformance Call Center Product
    Table 33. Teleperformance Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 34. Teleperformance Recent Development
    Table 35. Concentrix (Convergys) Company Details
    Table 36. Concentrix (Convergys) Business Overview
    Table 37. Concentrix (Convergys) Call Center Product
    Table 38. Concentrix (Convergys) Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 39. Concentrix (Convergys) Recent Development
    Table 40. Alorica Company Details
    Table 41. Alorica Business Overview
    Table 42. Alorica Call Center Product
    Table 43. Alorica Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 44. Alorica Recent Development
    Table 45. Atento Company Details
    Table 46. Atento Business Overview
    Table 47. Atento Call Center Product
    Table 48. Atento Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 49. Atento Recent Development
    Table 50. Acticall (Sitel) Company Details
    Table 51. Acticall (Sitel) Business Overview
    Table 52. Acticall (Sitel) Call Center Product
    Table 53. Acticall (Sitel) Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 54. Acticall (Sitel) Recent Development
    Table 55. Arvato Company Details
    Table 56. Arvato Business Overview
    Table 57. Arvato Call Center Product
    Table 58. Arvato Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 59. Arvato Recent Development
    Table 60. Sykes Enterprises Company Details
    Table 61. Sykes Enterprises Business Overview
    Table 62. Sykes Enterprises Call Center Product
    Table 63. Sykes Enterprises Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 64. Sykes Enterprises Recent Development
    Table 65. TeleTech Holdings Company Details
    Table 66. TeleTech Holdings Business Overview
    Table 67. TeleTech Holdings Call Center Product
    Table 68. TeleTech Holdings Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 69. TeleTech Holdings Recent Development
    Table 70. Transcom Company Details
    Table 71. Transcom Business Overview
    Table 72. Transcom Call Center Product
    Table 73. Transcom Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 74. Transcom Recent Development
    Table 75. Serco Company Details
    Table 76. Serco Business Overview
    Table 77. Serco Call Center Product
    Table 78. Serco Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 79. Serco Recent Development
    Table 80. HKT Teleservices Company Details
    Table 81. HKT Teleservices Business Overview
    Table 82. HKT Teleservices Call Center Product
    Table 83. HKT Teleservices Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 84. HKT Teleservices Recent Development
    Table 85. Comdata Company Details
    Table 86. Comdata Business Overview
    Table 87. Comdata Call Center Product
    Table 88. Comdata Revenue in Call Center Business (2017-2022) & (US$ Million)
    Table 89. Comdata Recent Development
    Table 90. Research Programs/Design for This Report
    Table 91. Key Data Information from Secondary Sources
    Table 92. Key Data Information from Primary Sources
List of Figures
    Figure 1. Call Center Product Picture
    Figure 2. Global Call Center Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 3. Global Call Center Market Size 2017-2028 (US$ Million)
    Figure 4. United States Call Center Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 5. United States Call Center Market Size 2017-2028 (US$ Million)
    Figure 6. United States Call Center Market Share in Global 2017-2028
    Figure 7. Call Center Report Years Considered
    Figure 8. Product Picture of On-Premise
    Figure 9. Product Picture of Cloud-based
    Figure 10. Global Call Center Market Share by Type in 2022 & 2028
    Figure 11. Global Call Center Market Size by Type (2017-2028) & (US$ Million)
    Figure 12. Global Call Center Market Share by Type (2017-2028)
    Figure 13. United States Call Center Market Share by Type in 2022 & 2028
    Figure 14. United States Call Center Market Size by Type (2017-2028) & (US$ Million)
    Figure 15. United States Call Center Market Share by Type (2017-2028)
    Figure 16. Product Picture of Telecom & IT
    Figure 17. Product Picture of BFSI
    Figure 18. Product Picture of Healthcare & Life Sciences
    Figure 19. Product Picture of Government & Public
    Figure 20. Product Picture of Retail & Consumer Goods
    Figure 21. Product Picture of Others
    Figure 22. Global Call Center Market Share by Application in 2022 & 2028
    Figure 23. Global Call Center Market Size by Application (2017-2028) & (US$ Million)
    Figure 24. Global Call Center Market Share by Application (2017-2028)
    Figure 25. United States Call Center Market Share by Application in 2022 & 2028
    Figure 26. United States Call Center Market Size by Application (2017-2028) & (US$ Million)
    Figure 27. United States Call Center Market Share by Application (2017-2028)
    Figure 28. North America Call Center Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 29. U.S. Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 30. Canada Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 31. Europe Call Center Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 32. Germany Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 33. France Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 34. U.K. Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 35. Italy Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 36. Russia Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 37. Asia-Pacific Call Center Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 38. China Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 39. Japan Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 40. South Korea Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 41. India Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 42. Australia Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 43. Taiwan Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 44. Indonesia Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 45. Thailand Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 46. Malaysia Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 47. Philippines Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 48. Latin America Call Center Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 49. Mexico Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 50. Brazil Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 51. Argentina Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 52. Middle East & Africa Call Center Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 53. Turkey Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 54. Saudi Arabia Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 55. U.A.E Call Center Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 56. Teleperformance Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 57. Concentrix (Convergys) Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 58. Alorica Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 59. Atento Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 60. Acticall (Sitel) Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 61. Arvato Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 62. Sykes Enterprises Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 63. TeleTech Holdings Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 64. Transcom Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 65. Serco Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 66. HKT Teleservices Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 67. Comdata Revenue Growth Rate in Call Center Business (2017-2022)
    Figure 68. Bottom-up and Top-down Approaches for This Report
    Figure 69. Data Triangulation
    Figure 70. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Teleperformance
Concentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech Holdings
Transcom
Serco
HKT Teleservices
Comdata
Frequently Asked Questions
Call Center report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Call Center report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Call Center report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

Related Reports

Recessed Light

Recessed Light market is segmented by region (country), players, by Type and by Application. Play ... Read More