Global and United States Customer Relationship Management Market Report & Forecast 2023-2028

Report ID: 1835938 | Published Date: Jan 2025 | No. of Page: 95 | Base Year: 2024 | Rating: 4.2 | Webstory: Check our Web story
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1 Study Coverage
    1.1 Customer Relationship Management Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million) Introduction
    1.2 Global Customer Relationship Management Outlook 2017 VS 2022 VS 2028
        1.2.1 Global Customer Relationship Management Market Size for the Year 2017-2028
        1.2.2 Global Customer Relationship Management Market Size for the Year 2017-2028
    1.3 Customer Relationship Management Market Size, United States VS Global, 2017 VS 2022 VS 2028
        1.3.1 The Market Share of United States Customer Relationship Management in Global, 2017 VS 2022 VS 2028
        1.3.2 The Growth Rate of Customer Relationship Management Market Size, United States VS Global, 2017 VS 2022 VS 2028
    1.4 Customer Relationship Management Market Dynamics
        1.4.1 Customer Relationship Management Industry Trends
        1.4.2 Customer Relationship Management Market Drivers
        1.4.3 Customer Relationship Management Market Challenges
        1.4.4 Customer Relationship Management Market Restraints
    1.5 Study Objectives
    1.6 Years Considered
2 Customer Relationship Management by Type
    2.1 Customer Relationship Management Market Segment by Type
        2.1.1 On-premise
        2.1.2 Cloud
    2.2 Global Customer Relationship Management Market Size by Type (2017, 2022 & 2028)
    2.3 Global Customer Relationship Management Market Size by Type (2017-2028)
    2.4 United States Customer Relationship Management Market Size by Type (2017, 2022 & 2028)
    2.5 United States Customer Relationship Management Market Size by Type (2017-2028)
3 Customer Relationship Management by Application
    3.1 Customer Relationship Management Market Segment by Application
        3.1.1 BFSI
        3.1.2 Retail
        3.1.3 Healthcare
        3.1.4 IT & Telecom
        3.1.5 Discrete Manufacturing
        3.1.6 Government & Education
        3.1.7 Others
    3.2 Global Customer Relationship Management Market Size by Application (2017, 2022 & 2028)
    3.3 Global Customer Relationship Management Market Size by Application (2017-2028)
    3.4 United States Customer Relationship Management Market Size by Application (2017, 2022 & 2028)
    3.5 United States Customer Relationship Management Market Size by Application (2017-2028)
4 Global Customer Relationship Management Competitor Landscape by Company
    4.1 Global Customer Relationship Management Market Size by Company
        4.1.1 Top Global Customer Relationship Management Companies Ranked by Revenue (2021)
        4.1.2 Global Customer Relationship Management Revenue by Player (2017-2022)
    4.2 Global Customer Relationship Management Concentration Ratio (CR)
        4.2.1 Customer Relationship Management Market Concentration Ratio (CR) (2017-2022)
        4.2.2 Global Top 5 and Top 10 Largest Companies of Customer Relationship Management in 2021
        4.2.3 Global Customer Relationship Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    4.3 Global Customer Relationship Management Headquarters, Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million) Type
        4.3.1 Global Customer Relationship Management Headquarters and Area Served
        4.3.2 Global Customer Relationship Management Companies Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million) Type
        4.3.3 Date of International Companies Enter into Customer Relationship Management Market
    4.4 Companies Mergers & Acquisitions, Expansion Plans
    4.5 United States Customer Relationship Management Market Size by Company
        4.5.1 Top Customer Relationship Management Players in United States, Ranked by Revenue (2021)
        4.5.2 United States Customer Relationship Management Revenue by Players (2020, 2021 & 2022)
5 Global Customer Relationship Management Market Size by Region
    5.1 Global Customer Relationship Management Market Size by Region: 2017 VS 2022 VS 2028
    5.2 Global Customer Relationship Management Market Size by Region (2017-2028)
        5.2.1 Global Customer Relationship Management Market Size by Region: 2017-2022
        5.2.2 Global Customer Relationship Management Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
    6.1 North America
        6.1.1 North America Customer Relationship Management Market Size YoY Growth 2017-2028
        6.1.2 North America Customer Relationship Management Market Facts & Figures by Country (2017, 2022 & 2028)
        6.1.3 U.S.
        6.1.4 Canada
    6.2 Asia-Pacific
        6.2.1 Asia-Pacific Customer Relationship Management Market Size YoY Growth 2017-2028
        6.2.2 Asia-Pacific Customer Relationship Management Market Facts & Figures by Region (2017, 2022 & 2028)
        6.2.3 China
        6.2.4 Japan
        6.2.5 South Korea
        6.2.6 India
        6.2.7 Australia
        6.2.8 Taiwan
        6.2.9 Indonesia
        6.2.10 Thailand
        6.2.11 Malaysia
        6.2.12 Philippines
    6.3 Europe
        6.3.1 Europe Customer Relationship Management Market Size YoY Growth 2017-2028
        6.3.2 Europe Customer Relationship Management Market Facts & Figures by Country (2017, 2022 & 2028)
        6.3.3 Germany
        6.3.4 France
        6.3.5 U.K.
        6.3.6 Italy
        6.3.7 Russia
    6.4 Latin America
        6.4.1 Latin America Customer Relationship Management Market Size YoY Growth 2017-2028
        6.4.2 Latin America Customer Relationship Management Market Facts & Figures by Country (2017, 2022 & 2028)
        6.4.3 Mexico
        6.4.4 Brazil
        6.4.5 Argentina
    6.5 Middle East and Africa
        6.5.1 Middle East and Africa Customer Relationship Management Market Size YoY Growth 2017-2028
        6.5.2 Middle East and Africa Customer Relationship Management Market Facts & Figures by Country (2017, 2022 & 2028)
        6.5.3 Turkey
        6.5.4 Saudi Arabia
        6.5.5 U.A.E
7 Company Profiles
    7.1 Salesforce
        7.1.1 Salesforce Company Details
        7.1.2 Salesforce Business Overview
        7.1.3 Salesforce Customer Relationship Management Introduction
        7.1.4 Salesforce Revenue in Customer Relationship Management Business (2017-2022)
        7.1.5 Salesforce Recent Development
    7.2 Oracle
        7.2.1 Oracle Company Details
        7.2.2 Oracle Business Overview
        7.2.3 Oracle Customer Relationship Management Introduction
        7.2.4 Oracle Revenue in Customer Relationship Management Business (2017-2022)
        7.2.5 Oracle Recent Development
    7.3 SAP
        7.3.1 SAP Company Details
        7.3.2 SAP Business Overview
        7.3.3 SAP Customer Relationship Management Introduction
        7.3.4 SAP Revenue in Customer Relationship Management Business (2017-2022)
        7.3.5 SAP Recent Development
    7.4 Adobe Systems
        7.4.1 Adobe Systems Company Details
        7.4.2 Adobe Systems Business Overview
        7.4.3 Adobe Systems Customer Relationship Management Introduction
        7.4.4 Adobe Systems Revenue in Customer Relationship Management Business (2017-2022)
        7.4.5 Adobe Systems Recent Development
    7.5 Genesys Telecommunications Laboratories
        7.5.1 Genesys Telecommunications Laboratories Company Details
        7.5.2 Genesys Telecommunications Laboratories Business Overview
        7.5.3 Genesys Telecommunications Laboratories Customer Relationship Management Introduction
        7.5.4 Genesys Telecommunications Laboratories Revenue in Customer Relationship Management Business (2017-2022)
        7.5.5 Genesys Telecommunications Laboratories Recent Development
    7.6 Microsoft
        7.6.1 Microsoft Company Details
        7.6.2 Microsoft Business Overview
        7.6.3 Microsoft Customer Relationship Management Introduction
        7.6.4 Microsoft Revenue in Customer Relationship Management Business (2017-2022)
        7.6.5 Microsoft Recent Development
    7.7 Nice Systems
        7.7.1 Nice Systems Company Details
        7.7.2 Nice Systems Business Overview
        7.7.3 Nice Systems Customer Relationship Management Introduction
        7.7.4 Nice Systems Revenue in Customer Relationship Management Business (2017-2022)
        7.7.5 Nice Systems Recent Development
    7.8 Verint Systems
        7.8.1 Verint Systems Company Details
        7.8.2 Verint Systems Business Overview
        7.8.3 Verint Systems Customer Relationship Management Introduction
        7.8.4 Verint Systems Revenue in Customer Relationship Management Business (2017-2022)
        7.8.5 Verint Systems Recent Development
    7.9 Pegasystems
        7.9.1 Pegasystems Company Details
        7.9.2 Pegasystems Business Overview
        7.9.3 Pegasystems Customer Relationship Management Introduction
        7.9.4 Pegasystems Revenue in Customer Relationship Management Business (2017-2022)
        7.9.5 Pegasystems Recent Development
    7.10 IQVIA
        7.10.1 IQVIA Company Details
        7.10.2 IQVIA Business Overview
        7.10.3 IQVIA Customer Relationship Management Introduction
        7.10.4 IQVIA Revenue in Customer Relationship Management Business (2017-2022)
        7.10.5 IQVIA Recent Development
8 Research Findings and Conclusion
9 Appendix
    9.1 Research Methodology
        9.1.1 Methodology/Research Approach
        9.1.2 Data Source
    9.2 Author Details
    9.3 Disclaimer

List of Tables
    Table 1. Customer Relationship Management Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
    Table 2. Customer Relationship Management Market Trends
    Table 3. Customer Relationship Management Market Drivers
    Table 4. Customer Relationship Management Market Challenges
    Table 5. Customer Relationship Management Market Restraints
    Table 6. Global Customer Relationship Management Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 7. United States Customer Relationship Management Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 8. Global Customer Relationship Management Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 9. United States Customer Relationship Management Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 10. Top Customer Relationship Management Companies in Global Market, Ranking by Revenue (2021)
    Table 11. Global Customer Relationship Management Revenue by Player, (US$ Million), 2017-2022
    Table 12. Global Customer Relationship Management Revenue Share by Player, 2017-2022
    Table 13. Global Customer Relationship Management Companies Market Concentration Ratio (CR5 and HHI)
    Table 14. Global Customer Relationship Management by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management as of 2021)
    Table 15. Top Players of Customer Relationship Management in Global Market, Headquarters and Area Served
    Table 16. Companies Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million) Type
    Table 17. Date of International Companies Enter into Customer Relationship Management Market
    Table 18. Companies Mergers & Acquisitions, Expansion Plans
    Table 19. Top Customer Relationship Management Players in United States Market, Ranking by Revenue (2021)
    Table 20. United States Customer Relationship Management Revenue by Players, (US$ Million), 2020, 2021 & 2022
    Table 21. United States Customer Relationship Management Revenue Share by Players, 2020, 2021 & 2022
    Table 22. Global Customer Relationship Management Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
    Table 23. Global Customer Relationship Management Market Size by Region (2017-2022) & (US$ Million)
    Table 24. Global Customer Relationship Management Market Size Forecast by Region (2023-2028) & (US$ Million)
    Table 25. North America Customer Relationship Management Sales in Value by Country (2017-2028) & (US$ Million)
    Table 26. Asia Pacific Customer Relationship Management Sales in Value by Region (2017-2028) & (US$ Million)
    Table 27. Europe Customer Relationship Management Sales in Value by Country (2017-2028) & (US$ Million)
    Table 28. Latin Americaa Customer Relationship Management Sales in Value by Country (2017-2028) & (US$ Million)
    Table 29. Middle East and Africa Customer Relationship Management Sales in Value by Country (2017-2028) & (US$ Million)
    Table 30. Salesforce Company Details
    Table 31. Salesforce Business Overview
    Table 32. Salesforce Customer Relationship Management Product
    Table 33. Salesforce Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)
    Table 34. Salesforce Recent Development
    Table 35. Oracle Company Details
    Table 36. Oracle Business Overview
    Table 37. Oracle Customer Relationship Management Product
    Table 38. Oracle Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)
    Table 39. Oracle Recent Development
    Table 40. SAP Company Details
    Table 41. SAP Business Overview
    Table 42. SAP Customer Relationship Management Product
    Table 43. SAP Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)
    Table 44. SAP Recent Development
    Table 45. Adobe Systems Company Details
    Table 46. Adobe Systems Business Overview
    Table 47. Adobe Systems Customer Relationship Management Product
    Table 48. Adobe Systems Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)
    Table 49. Adobe Systems Recent Development
    Table 50. Genesys Telecommunications Laboratories Company Details
    Table 51. Genesys Telecommunications Laboratories Business Overview
    Table 52. Genesys Telecommunications Laboratories Customer Relationship Management Product
    Table 53. Genesys Telecommunications Laboratories Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)
    Table 54. Genesys Telecommunications Laboratories Recent Development
    Table 55. Microsoft Company Details
    Table 56. Microsoft Business Overview
    Table 57. Microsoft Customer Relationship Management Product
    Table 58. Microsoft Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)
    Table 59. Microsoft Recent Development
    Table 60. Nice Systems Company Details
    Table 61. Nice Systems Business Overview
    Table 62. Nice Systems Customer Relationship Management Product
    Table 63. Nice Systems Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)
    Table 64. Nice Systems Recent Development
    Table 65. Verint Systems Company Details
    Table 66. Verint Systems Business Overview
    Table 67. Verint Systems Customer Relationship Management Product
    Table 68. Verint Systems Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)
    Table 69. Verint Systems Recent Development
    Table 70. Pegasystems Company Details
    Table 71. Pegasystems Business Overview
    Table 72. Pegasystems Customer Relationship Management Product
    Table 73. Pegasystems Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)
    Table 74. Pegasystems Recent Development
    Table 75. IQVIA Company Details
    Table 76. IQVIA Business Overview
    Table 77. IQVIA Customer Relationship Management Product
    Table 78. IQVIA Revenue in Customer Relationship Management Business (2017-2022) & (US$ Million)
    Table 79. IQVIA Recent Development
    Table 80. Research Programs/Design for This Report
    Table 81. Key Data Information from Secondary Sources
    Table 82. Key Data Information from Primary Sources
List of Figures
    Figure 1. Customer Relationship Management Product Picture
    Figure 2. Global Customer Relationship Management Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 3. Global Customer Relationship Management Market Size 2017-2028 (US$ Million)
    Figure 4. United States Customer Relationship Management Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 5. United States Customer Relationship Management Market Size 2017-2028 (US$ Million)
    Figure 6. United States Customer Relationship Management Market Share in Global 2017-2028
    Figure 7. Customer Relationship Management Report Years Considered
    Figure 8. Product Picture of On-premise
    Figure 9. Product Picture of Cloud
    Figure 10. Global Customer Relationship Management Market Share by Type in 2022 & 2028
    Figure 11. Global Customer Relationship Management Market Size by Type (2017-2028) & (US$ Million)
    Figure 12. Global Customer Relationship Management Market Share by Type (2017-2028)
    Figure 13. United States Customer Relationship Management Market Share by Type in 2022 & 2028
    Figure 14. United States Customer Relationship Management Market Size by Type (2017-2028) & (US$ Million)
    Figure 15. United States Customer Relationship Management Market Share by Type (2017-2028)
    Figure 16. Product Picture of BFSI
    Figure 17. Product Picture of Retail
    Figure 18. Product Picture of Healthcare
    Figure 19. Product Picture of IT & Telecom
    Figure 20. Product Picture of Discrete Manufacturing
    Figure 21. Product Picture of Government & Education
    Figure 22. Product Picture of Others
    Figure 23. Global Customer Relationship Management Market Share by Application in 2022 & 2028
    Figure 24. Global Customer Relationship Management Market Size by Application (2017-2028) & (US$ Million)
    Figure 25. Global Customer Relationship Management Market Share by Application (2017-2028)
    Figure 26. United States Customer Relationship Management Market Share by Application in 2022 & 2028
    Figure 27. United States Customer Relationship Management Market Size by Application (2017-2028) & (US$ Million)
    Figure 28. United States Customer Relationship Management Market Share by Application (2017-2028)
    Figure 29. North America Customer Relationship Management Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 30. U.S. Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 31. Canada Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 32. Europe Customer Relationship Management Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 33. Germany Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 34. France Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 35. U.K. Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 36. Italy Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 37. Russia Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 38. Asia-Pacific Customer Relationship Management Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 39. China Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 40. Japan Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 41. South Korea Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 42. India Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 43. Australia Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 44. Taiwan Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 45. Indonesia Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 46. Thailand Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 47. Malaysia Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 48. Philippines Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 49. Latin America Customer Relationship Management Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 50. Mexico Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 51. Brazil Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 52. Argentina Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 53. Middle East & Africa Customer Relationship Management Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 54. Turkey Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 55. Saudi Arabia Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 56. U.A.E Customer Relationship Management Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 57. Salesforce Revenue Growth Rate in Customer Relationship Management Business (2017-2022)
    Figure 58. Oracle Revenue Growth Rate in Customer Relationship Management Business (2017-2022)
    Figure 59. SAP Revenue Growth Rate in Customer Relationship Management Business (2017-2022)
    Figure 60. Adobe Systems Revenue Growth Rate in Customer Relationship Management Business (2017-2022)
    Figure 61. Genesys Telecommunications Laboratories Revenue Growth Rate in Customer Relationship Management Business (2017-2022)
    Figure 62. Microsoft Revenue Growth Rate in Customer Relationship Management Business (2017-2022)
    Figure 63. Nice Systems Revenue Growth Rate in Customer Relationship Management Business (2017-2022)
    Figure 64. Verint Systems Revenue Growth Rate in Customer Relationship Management Business (2017-2022)
    Figure 65. Pegasystems Revenue Growth Rate in Customer Relationship Management Business (2017-2022)
    Figure 66. IQVIA Revenue Growth Rate in Customer Relationship Management Business (2017-2022)
    Figure 67. Bottom-up and Top-down Approaches for This Report
    Figure 68. Data Triangulation
    Figure 69. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Salesforce
Oracle
SAP
Adobe Systems
Genesys Telecommunications Laboratories
Microsoft
Nice Systems
Verint Systems
Pegasystems
IQVIA
Frequently Asked Questions
Customer Relationship Management report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Customer Relationship Management report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Customer Relationship Management report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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