Global Complaint Management Software Market Research Report 2023

Report ID: 1894945 | Published Date: Jan 2025 | No. of Page: 91 | Base Year: 2024 | Rating: 4.6 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Complaint Management Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Cloud Based
        1.2.3 Web Based
    1.3 Market by Application
        1.3.1 Global Complaint Management Software Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Large Enterprises
        1.3.3 SMEs
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Complaint Management Software Market Perspective (2017-2028)
    2.2 Complaint Management Software Growth Trends by Region
        2.2.1 Complaint Management Software Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Complaint Management Software Historic Market Size by Region (2017-2022)
        2.2.3 Complaint Management Software Forecasted Market Size by Region (2023-2028)
    2.3 Complaint Management Software Market Dynamics
        2.3.1 Complaint Management Software Industry Trends
        2.3.2 Complaint Management Software Market Drivers
        2.3.3 Complaint Management Software Market Challenges
        2.3.4 Complaint Management Software Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Complaint Management Software Players by Revenue
        3.1.1 Global Top Complaint Management Software Players by Revenue (2017-2022)
        3.1.2 Global Complaint Management Software Revenue Market Share by Players (2017-2022)
    3.2 Global Complaint Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Complaint Management Software Revenue
    3.4 Global Complaint Management Software Market Concentration Ratio
        3.4.1 Global Complaint Management Software Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Complaint Management Software Revenue in 2021
    3.5 Complaint Management Software Key Players Head office and Area Served
    3.6 Key Players Complaint Management Software Product Solution and Service
    3.7 Date of Enter into Complaint Management Software Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Complaint Management Software Breakdown Data by Type
    4.1 Global Complaint Management Software Historic Market Size by Type (2017-2022)
    4.2 Global Complaint Management Software Forecasted Market Size by Type (2023-2028)
5 Complaint Management Software Breakdown Data by Application
    5.1 Global Complaint Management Software Historic Market Size by Application (2017-2022)
    5.2 Global Complaint Management Software Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Complaint Management Software Market Size (2017-2028)
    6.2 North America Complaint Management Software Market Size by Country (2017-2022)
    6.3 North America Complaint Management Software Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Complaint Management Software Market Size (2017-2028)
    7.2 Europe Complaint Management Software Market Size by Country (2017-2022)
    7.3 Europe Complaint Management Software Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Complaint Management Software Market Size (2017-2028)
    8.2 Asia-Pacific Complaint Management Software Market Size by Country (2017-2022)
    8.3 Asia-Pacific Complaint Management Software Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Complaint Management Software Market Size (2017-2028)
    9.2 Latin America Complaint Management Software Market Size by Country (2017-2022)
    9.3 Latin America Complaint Management Software Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Complaint Management Software Market Size (2017-2028)
    10.2 Middle East & Africa Complaint Management Software Market Size by Country (2017-2022)
    10.3 Middle East & Africa Complaint Management Software Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 Zendesk
        11.1.1 Zendesk Company Detail
        11.1.2 Zendesk Business Overview
        11.1.3 Zendesk Complaint Management Software Introduction
        11.1.4 Zendesk Revenue in Complaint Management Software Business (2017-2022)
        11.1.5 Zendesk Recent Development
    11.2 Zoho Desk
        11.2.1 Zoho Desk Company Detail
        11.2.2 Zoho Desk Business Overview
        11.2.3 Zoho Desk Complaint Management Software Introduction
        11.2.4 Zoho Desk Revenue in Complaint Management Software Business (2017-2022)
        11.2.5 Zoho Desk Recent Development
    11.3 Freshdesk
        11.3.1 Freshdesk Company Detail
        11.3.2 Freshdesk Business Overview
        11.3.3 Freshdesk Complaint Management Software Introduction
        11.3.4 Freshdesk Revenue in Complaint Management Software Business (2017-2022)
        11.3.5 Freshdesk Recent Development
    11.4 Instabug
        11.4.1 Instabug Company Detail
        11.4.2 Instabug Business Overview
        11.4.3 Instabug Complaint Management Software Introduction
        11.4.4 Instabug Revenue in Complaint Management Software Business (2017-2022)
        11.4.5 Instabug Recent Development
    11.5 Preferred Patron Loyalty
        11.5.1 Preferred Patron Loyalty Company Detail
        11.5.2 Preferred Patron Loyalty Business Overview
        11.5.3 Preferred Patron Loyalty Complaint Management Software Introduction
        11.5.4 Preferred Patron Loyalty Revenue in Complaint Management Software Business (2017-2022)
        11.5.5 Preferred Patron Loyalty Recent Development
    11.6 i-Sight
        11.6.1 i-Sight Company Detail
        11.6.2 i-Sight Business Overview
        11.6.3 i-Sight Complaint Management Software Introduction
        11.6.4 i-Sight Revenue in Complaint Management Software Business (2017-2022)
        11.6.5 i-Sight Recent Development
    11.7 NABD System
        11.7.1 NABD System Company Detail
        11.7.2 NABD System Business Overview
        11.7.3 NABD System Complaint Management Software Introduction
        11.7.4 NABD System Revenue in Complaint Management Software Business (2017-2022)
        11.7.5 NABD System Recent Development
    11.8 Marker.io
        11.8.1 Marker.io Company Detail
        11.8.2 Marker.io Business Overview
        11.8.3 Marker.io Complaint Management Software Introduction
        11.8.4 Marker.io Revenue in Complaint Management Software Business (2017-2022)
        11.8.5 Marker.io Recent Development
    11.9 Katabat
        11.9.1 Katabat Company Detail
        11.9.2 Katabat Business Overview
        11.9.3 Katabat Complaint Management Software Introduction
        11.9.4 Katabat Revenue in Complaint Management Software Business (2017-2022)
        11.9.5 Katabat Recent Development
    11.10 eCasework
        11.10.1 eCasework Company Detail
        11.10.2 eCasework Business Overview
        11.10.3 eCasework Complaint Management Software Introduction
        11.10.4 eCasework Revenue in Complaint Management Software Business (2017-2022)
        11.10.5 eCasework Recent Development
    11.11 Complaints Pro
        11.11.1 Complaints Pro Company Detail
        11.11.2 Complaints Pro Business Overview
        11.11.3 Complaints Pro Complaint Management Software Introduction
        11.11.4 Complaints Pro Revenue in Complaint Management Software Business (2017-2022)
        11.11.5 Complaints Pro Recent Development
    11.12 Intelex
        11.12.1 Intelex Company Detail
        11.12.2 Intelex Business Overview
        11.12.3 Intelex Complaint Management Software Introduction
        11.12.4 Intelex Revenue in Complaint Management Software Business (2017-2022)
        11.12.5 Intelex Recent Development
    11.13 Quantivate
        11.13.1 Quantivate Company Detail
        11.13.2 Quantivate Business Overview
        11.13.3 Quantivate Complaint Management Software Introduction
        11.13.4 Quantivate Revenue in Complaint Management Software Business (2017-2022)
        11.13.5 Quantivate Recent Development
    11.14 RingCentral Engage
        11.14.1 RingCentral Engage Company Detail
        11.14.2 RingCentral Engage Business Overview
        11.14.3 RingCentral Engage Complaint Management Software Introduction
        11.14.4 RingCentral Engage Revenue in Complaint Management Software Business (2017-2022)
        11.14.5 RingCentral Engage Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global Complaint Management Software Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Cloud Based
    Table 3. Key Players of Web Based
    Table 4. Global Complaint Management Software Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 5. Global Complaint Management Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global Complaint Management Software Market Size by Region (2017-2022) & (US$ Million)
    Table 7. Global Complaint Management Software Market Share by Region (2017-2022)
    Table 8. Global Complaint Management Software Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 9. Global Complaint Management Software Market Share by Region (2023-2028)
    Table 10. Complaint Management Software Market Trends
    Table 11. Complaint Management Software Market Drivers
    Table 12. Complaint Management Software Market Challenges
    Table 13. Complaint Management Software Market Restraints
    Table 14. Global Complaint Management Software Revenue by Players (2017-2022) & (US$ Million)
    Table 15. Global Complaint Management Software Market Share by Players (2017-2022)
    Table 16. Global Top Complaint Management Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Complaint Management Software as of 2021)
    Table 17. Ranking of Global Top Complaint Management Software Companies by Revenue (US$ Million) in 2021
    Table 18. Global 5 Largest Players Market Share by Complaint Management Software Revenue (CR5 and HHI) & (2017-2022)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Complaint Management Software Product Solution and Service
    Table 21. Date of Enter into Complaint Management Software Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Complaint Management Software Market Size by Type (2017-2022) & (US$ Million)
    Table 24. Global Complaint Management Software Revenue Market Share by Type (2017-2022)
    Table 25. Global Complaint Management Software Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 26. Global Complaint Management Software Revenue Market Share by Type (2023-2028)
    Table 27. Global Complaint Management Software Market Size by Application (2017-2022) & (US$ Million)
    Table 28. Global Complaint Management Software Revenue Market Share by Application (2017-2022)
    Table 29. Global Complaint Management Software Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 30. Global Complaint Management Software Revenue Market Share by Application (2023-2028)
    Table 31. North America Complaint Management Software Market Size by Country (2017-2022) & (US$ Million)
    Table 32. North America Complaint Management Software Market Size by Country (2023-2028) & (US$ Million)
    Table 33. Europe Complaint Management Software Market Size by Country (2017-2022) & (US$ Million)
    Table 34. Europe Complaint Management Software Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Asia-Pacific Complaint Management Software Market Size by Region (2017-2022) & (US$ Million)
    Table 36. Asia-Pacific Complaint Management Software Market Size by Region (2023-2028) & (US$ Million)
    Table 37. Latin America Complaint Management Software Market Size by Country (2017-2022) & (US$ Million)
    Table 38. Latin America Complaint Management Software Market Size by Country (2023-2028) & (US$ Million)
    Table 39. Middle East & Africa Complaint Management Software Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Middle East & Africa Complaint Management Software Market Size by Country (2023-2028) & (US$ Million)
    Table 41. Zendesk Company Detail
    Table 42. Zendesk Business Overview
    Table 43. Zendesk Complaint Management Software Product
    Table 44. Zendesk Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 45. Zendesk Recent Development
    Table 46. Zoho Desk Company Detail
    Table 47. Zoho Desk Business Overview
    Table 48. Zoho Desk Complaint Management Software Product
    Table 49. Zoho Desk Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 50. Zoho Desk Recent Development
    Table 51. Freshdesk Company Detail
    Table 52. Freshdesk Business Overview
    Table 53. Freshdesk Complaint Management Software Product
    Table 54. Freshdesk Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 55. Freshdesk Recent Development
    Table 56. Instabug Company Detail
    Table 57. Instabug Business Overview
    Table 58. Instabug Complaint Management Software Product
    Table 59. Instabug Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 60. Instabug Recent Development
    Table 61. Preferred Patron Loyalty Company Detail
    Table 62. Preferred Patron Loyalty Business Overview
    Table 63. Preferred Patron Loyalty Complaint Management Software Product
    Table 64. Preferred Patron Loyalty Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 65. Preferred Patron Loyalty Recent Development
    Table 66. i-Sight Company Detail
    Table 67. i-Sight Business Overview
    Table 68. i-Sight Complaint Management Software Product
    Table 69. i-Sight Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 70. i-Sight Recent Development
    Table 71. NABD System Company Detail
    Table 72. NABD System Business Overview
    Table 73. NABD System Complaint Management Software Product
    Table 74. NABD System Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 75. NABD System Recent Development
    Table 76. Marker.io Company Detail
    Table 77. Marker.io Business Overview
    Table 78. Marker.io Complaint Management Software Product
    Table 79. Marker.io Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 80. Marker.io Recent Development
    Table 81. Katabat Company Detail
    Table 82. Katabat Business Overview
    Table 83. Katabat Complaint Management Software Product
    Table 84. Katabat Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 85. Katabat Recent Development
    Table 86. eCasework Company Detail
    Table 87. eCasework Business Overview
    Table 88. eCasework Complaint Management Software Product
    Table 89. eCasework Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 90. eCasework Recent Development
    Table 91. Complaints Pro Company Detail
    Table 92. Complaints Pro Business Overview
    Table 93. Complaints Pro Complaint Management SoftwareProduct
    Table 94. Complaints Pro Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 95. Complaints Pro Recent Development
    Table 96. Intelex Company Detail
    Table 97. Intelex Business Overview
    Table 98. Intelex Complaint Management SoftwareProduct
    Table 99. Intelex Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 100. Intelex Recent Development
    Table 101. Quantivate Company Detail
    Table 102. Quantivate Business Overview
    Table 103. Quantivate Complaint Management SoftwareProduct
    Table 104. Quantivate Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 105. Quantivate Recent Development
    Table 106. RingCentral Engage Company Detail
    Table 107. RingCentral Engage Business Overview
    Table 108. RingCentral Engage Complaint Management SoftwareProduct
    Table 109. RingCentral Engage Revenue in Complaint Management Software Business (2017-2022) & (US$ Million)
    Table 110. RingCentral Engage Recent Development
    Table 111. Research Programs/Design for This Report
    Table 112. Key Data Information from Secondary Sources
    Table 113. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Complaint Management Software Market Share by Type: 2021 VS 2028
    Figure 2. Cloud Based Features
    Figure 3. Web Based Features
    Figure 4. Global Complaint Management Software Market Share by Application in 2021 & 2028
    Figure 5. Large Enterprises Case Studies
    Figure 6. SMEs Case Studies
    Figure 7. Complaint Management Software Report Years Considered
    Figure 8. Global Complaint Management Software Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 9. Global Complaint Management Software Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 10. Global Complaint Management Software Market Share by Region: 2021 VS 2028
    Figure 11. Global Complaint Management Software Market Share by Players in 2021
    Figure 12. Global Top Complaint Management Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Complaint Management Software as of 2021)
    Figure 13. The Top 10 and 5 Players Market Share by Complaint Management Software Revenue in 2021
    Figure 14. North America Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 15. North America Complaint Management Software Market Share by Country (2017-2028)
    Figure 16. United States Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 17. Canada Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 18. Europe Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 19. Europe Complaint Management Software Market Share by Country (2017-2028)
    Figure 20. Germany Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 21. France Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. U.K. Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Italy Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Russia Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. Nordic Countries Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Asia-Pacific Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Asia-Pacific Complaint Management Software Market Share by Region (2017-2028)
    Figure 28. China Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Japan Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. South Korea Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Southeast Asia Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. India Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Australia Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Latin America Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. Latin America Complaint Management Software Market Share by Country (2017-2028)
    Figure 36. Mexico Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. Brazil Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Middle East & Africa Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Middle East & Africa Complaint Management Software Market Share by Country (2017-2028)
    Figure 40. Turkey Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Saudi Arabia Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. Zendesk Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 43. Zoho Desk Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 44. Freshdesk Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 45. Instabug Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 46. Preferred Patron Loyalty Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 47. i-Sight Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 48. NABD System Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 49. Marker.io Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 50. Katabat Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 51. eCasework Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 52. Complaints Pro Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 53. Intelex Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 54. Quantivate Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 55. RingCentral Engage Revenue Growth Rate in Complaint Management Software Business (2017-2022)
    Figure 56. Bottom-up and Top-down Approaches for This Report
    Figure 57. Data Triangulation
    Figure 58. Key Executives Interviewed
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Companies Included in Reports:
Zendesk
Zoho Desk
Freshdesk
Instabug
Preferred Patron Loyalty
i-Sight
NABD System
Marker.io
Katabat
eCasework
Complaints Pro
Intelex
Quantivate
RingCentral Engage
Frequently Asked Questions
Complaint Management Software report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Complaint Management Software report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Complaint Management Software report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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