Global Customer Relationship Management Analytics Market Research Report 2023

Report ID: 1896343 | Published Date: Jan 2025 | No. of Page: 80 | Base Year: 2024 | Rating: 4.5 | Webstory: Check our Web story
Request Sample Report
Pre-Order Enquiry
Request Discount(%) 
1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Customer Relationship Management Analytics Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Software
        1.2.3 Services
    1.3 Market by Application
        1.3.1 Global Customer Relationship Management Analytics Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Healthcare
        1.3.3 Energy and Utilities
        1.3.4 Media and Entertainment
        1.3.5 Retail and E-Consumer
        1.3.6 Banking, Financial Services, and Insurance
        1.3.7 Information Technology and Telecommunications
        1.3.8 Other
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Customer Relationship Management Analytics Market Perspective (2017-2028)
    2.2 Customer Relationship Management Analytics Growth Trends by Region
        2.2.1 Customer Relationship Management Analytics Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Customer Relationship Management Analytics Historic Market Size by Region (2017-2022)
        2.2.3 Customer Relationship Management Analytics Forecasted Market Size by Region (2023-2028)
    2.3 Customer Relationship Management Analytics Market Dynamics
        2.3.1 Customer Relationship Management Analytics Industry Trends
        2.3.2 Customer Relationship Management Analytics Market Drivers
        2.3.3 Customer Relationship Management Analytics Market Challenges
        2.3.4 Customer Relationship Management Analytics Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Customer Relationship Management Analytics Players by Revenue
        3.1.1 Global Top Customer Relationship Management Analytics Players by Revenue (2017-2022)
        3.1.2 Global Customer Relationship Management Analytics Revenue Market Share by Players (2017-2022)
    3.2 Global Customer Relationship Management Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Customer Relationship Management Analytics Revenue
    3.4 Global Customer Relationship Management Analytics Market Concentration Ratio
        3.4.1 Global Customer Relationship Management Analytics Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management Analytics Revenue in 2021
    3.5 Customer Relationship Management Analytics Key Players Head office and Area Served
    3.6 Key Players Customer Relationship Management Analytics Product Solution and Service
    3.7 Date of Enter into Customer Relationship Management Analytics Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Relationship Management Analytics Breakdown Data by Type
    4.1 Global Customer Relationship Management Analytics Historic Market Size by Type (2017-2022)
    4.2 Global Customer Relationship Management Analytics Forecasted Market Size by Type (2023-2028)
5 Customer Relationship Management Analytics Breakdown Data by Application
    5.1 Global Customer Relationship Management Analytics Historic Market Size by Application (2017-2022)
    5.2 Global Customer Relationship Management Analytics Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Customer Relationship Management Analytics Market Size (2017-2028)
    6.2 North America Customer Relationship Management Analytics Market Size by Country (2017-2022)
    6.3 North America Customer Relationship Management Analytics Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Customer Relationship Management Analytics Market Size (2017-2028)
    7.2 Europe Customer Relationship Management Analytics Market Size by Country (2017-2022)
    7.3 Europe Customer Relationship Management Analytics Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Customer Relationship Management Analytics Market Size (2017-2028)
    8.2 Asia-Pacific Customer Relationship Management Analytics Market Size by Country (2017-2022)
    8.3 Asia-Pacific Customer Relationship Management Analytics Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Customer Relationship Management Analytics Market Size (2017-2028)
    9.2 Latin America Customer Relationship Management Analytics Market Size by Country (2017-2022)
    9.3 Latin America Customer Relationship Management Analytics Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Customer Relationship Management Analytics Market Size (2017-2028)
    10.2 Middle East & Africa Customer Relationship Management Analytics Market Size by Country (2017-2022)
    10.3 Middle East & Africa Customer Relationship Management Analytics Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 SAP SE
        11.1.1 SAP SE Company Detail
        11.1.2 SAP SE Business Overview
        11.1.3 SAP SE Customer Relationship Management Analytics Introduction
        11.1.4 SAP SE Revenue in Customer Relationship Management Analytics Business (2017-2022)
        11.1.5 SAP SE Recent Development
    11.2 Infor, Inc.
        11.2.1 Infor, Inc. Company Detail
        11.2.2 Infor, Inc. Business Overview
        11.2.3 Infor, Inc. Customer Relationship Management Analytics Introduction
        11.2.4 Infor, Inc. Revenue in Customer Relationship Management Analytics Business (2017-2022)
        11.2.5 Infor, Inc. Recent Development
    11.3 Accenture PLC
        11.3.1 Accenture PLC Company Detail
        11.3.2 Accenture PLC Business Overview
        11.3.3 Accenture PLC Customer Relationship Management Analytics Introduction
        11.3.4 Accenture PLC Revenue in Customer Relationship Management Analytics Business (2017-2022)
        11.3.5 Accenture PLC Recent Development
    11.4 SAS Institute, Inc.
        11.4.1 SAS Institute, Inc. Company Detail
        11.4.2 SAS Institute, Inc. Business Overview
        11.4.3 SAS Institute, Inc. Customer Relationship Management Analytics Introduction
        11.4.4 SAS Institute, Inc. Revenue in Customer Relationship Management Analytics Business (2017-2022)
        11.4.5 SAS Institute, Inc. Recent Development
    11.5 Oracle Corporation
        11.5.1 Oracle Corporation Company Detail
        11.5.2 Oracle Corporation Business Overview
        11.5.3 Oracle Corporation Customer Relationship Management Analytics Introduction
        11.5.4 Oracle Corporation Revenue in Customer Relationship Management Analytics Business (2017-2022)
        11.5.5 Oracle Corporation Recent Development
    11.6 Microsoft Corporation
        11.6.1 Microsoft Corporation Company Detail
        11.6.2 Microsoft Corporation Business Overview
        11.6.3 Microsoft Corporation Customer Relationship Management Analytics Introduction
        11.6.4 Microsoft Corporation Revenue in Customer Relationship Management Analytics Business (2017-2022)
        11.6.5 Microsoft Corporation Recent Development
    11.7 Teradata Corporation
        11.7.1 Teradata Corporation Company Detail
        11.7.2 Teradata Corporation Business Overview
        11.7.3 Teradata Corporation Customer Relationship Management Analytics Introduction
        11.7.4 Teradata Corporation Revenue in Customer Relationship Management Analytics Business (2017-2022)
        11.7.5 Teradata Corporation Recent Development
    11.8 Angoss Software Corporation
        11.8.1 Angoss Software Corporation Company Detail
        11.8.2 Angoss Software Corporation Business Overview
        11.8.3 Angoss Software Corporation Customer Relationship Management Analytics Introduction
        11.8.4 Angoss Software Corporation Revenue in Customer Relationship Management Analytics Business (2017-2022)
        11.8.5 Angoss Software Corporation Recent Development
    11.9 International Business Machines Corporation (IBM)
        11.9.1 International Business Machines Corporation (IBM) Company Detail
        11.9.2 International Business Machines Corporation (IBM) Business Overview
        11.9.3 International Business Machines Corporation (IBM) Customer Relationship Management Analytics Introduction
        11.9.4 International Business Machines Corporation (IBM) Revenue in Customer Relationship Management Analytics Business (2017-2022)
        11.9.5 International Business Machines Corporation (IBM) Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global Customer Relationship Management Analytics Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Software
    Table 3. Key Players of Services
    Table 4. Global Customer Relationship Management Analytics Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 5. Global Customer Relationship Management Analytics Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global Customer Relationship Management Analytics Market Size by Region (2017-2022) & (US$ Million)
    Table 7. Global Customer Relationship Management Analytics Market Share by Region (2017-2022)
    Table 8. Global Customer Relationship Management Analytics Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 9. Global Customer Relationship Management Analytics Market Share by Region (2023-2028)
    Table 10. Customer Relationship Management Analytics Market Trends
    Table 11. Customer Relationship Management Analytics Market Drivers
    Table 12. Customer Relationship Management Analytics Market Challenges
    Table 13. Customer Relationship Management Analytics Market Restraints
    Table 14. Global Customer Relationship Management Analytics Revenue by Players (2017-2022) & (US$ Million)
    Table 15. Global Customer Relationship Management Analytics Market Share by Players (2017-2022)
    Table 16. Global Top Customer Relationship Management Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management Analytics as of 2021)
    Table 17. Ranking of Global Top Customer Relationship Management Analytics Companies by Revenue (US$ Million) in 2021
    Table 18. Global 5 Largest Players Market Share by Customer Relationship Management Analytics Revenue (CR5 and HHI) & (2017-2022)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Customer Relationship Management Analytics Product Solution and Service
    Table 21. Date of Enter into Customer Relationship Management Analytics Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Customer Relationship Management Analytics Market Size by Type (2017-2022) & (US$ Million)
    Table 24. Global Customer Relationship Management Analytics Revenue Market Share by Type (2017-2022)
    Table 25. Global Customer Relationship Management Analytics Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 26. Global Customer Relationship Management Analytics Revenue Market Share by Type (2023-2028)
    Table 27. Global Customer Relationship Management Analytics Market Size by Application (2017-2022) & (US$ Million)
    Table 28. Global Customer Relationship Management Analytics Revenue Market Share by Application (2017-2022)
    Table 29. Global Customer Relationship Management Analytics Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 30. Global Customer Relationship Management Analytics Revenue Market Share by Application (2023-2028)
    Table 31. North America Customer Relationship Management Analytics Market Size by Country (2017-2022) & (US$ Million)
    Table 32. North America Customer Relationship Management Analytics Market Size by Country (2023-2028) & (US$ Million)
    Table 33. Europe Customer Relationship Management Analytics Market Size by Country (2017-2022) & (US$ Million)
    Table 34. Europe Customer Relationship Management Analytics Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Asia-Pacific Customer Relationship Management Analytics Market Size by Region (2017-2022) & (US$ Million)
    Table 36. Asia-Pacific Customer Relationship Management Analytics Market Size by Region (2023-2028) & (US$ Million)
    Table 37. Latin America Customer Relationship Management Analytics Market Size by Country (2017-2022) & (US$ Million)
    Table 38. Latin America Customer Relationship Management Analytics Market Size by Country (2023-2028) & (US$ Million)
    Table 39. Middle East & Africa Customer Relationship Management Analytics Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Middle East & Africa Customer Relationship Management Analytics Market Size by Country (2023-2028) & (US$ Million)
    Table 41. SAP SE Company Detail
    Table 42. SAP SE Business Overview
    Table 43. SAP SE Customer Relationship Management Analytics Product
    Table 44. SAP SE Revenue in Customer Relationship Management Analytics Business (2017-2022) & (US$ Million)
    Table 45. SAP SE Recent Development
    Table 46. Infor, Inc. Company Detail
    Table 47. Infor, Inc. Business Overview
    Table 48. Infor, Inc. Customer Relationship Management Analytics Product
    Table 49. Infor, Inc. Revenue in Customer Relationship Management Analytics Business (2017-2022) & (US$ Million)
    Table 50. Infor, Inc. Recent Development
    Table 51. Accenture PLC Company Detail
    Table 52. Accenture PLC Business Overview
    Table 53. Accenture PLC Customer Relationship Management Analytics Product
    Table 54. Accenture PLC Revenue in Customer Relationship Management Analytics Business (2017-2022) & (US$ Million)
    Table 55. Accenture PLC Recent Development
    Table 56. SAS Institute, Inc. Company Detail
    Table 57. SAS Institute, Inc. Business Overview
    Table 58. SAS Institute, Inc. Customer Relationship Management Analytics Product
    Table 59. SAS Institute, Inc. Revenue in Customer Relationship Management Analytics Business (2017-2022) & (US$ Million)
    Table 60. SAS Institute, Inc. Recent Development
    Table 61. Oracle Corporation Company Detail
    Table 62. Oracle Corporation Business Overview
    Table 63. Oracle Corporation Customer Relationship Management Analytics Product
    Table 64. Oracle Corporation Revenue in Customer Relationship Management Analytics Business (2017-2022) & (US$ Million)
    Table 65. Oracle Corporation Recent Development
    Table 66. Microsoft Corporation Company Detail
    Table 67. Microsoft Corporation Business Overview
    Table 68. Microsoft Corporation Customer Relationship Management Analytics Product
    Table 69. Microsoft Corporation Revenue in Customer Relationship Management Analytics Business (2017-2022) & (US$ Million)
    Table 70. Microsoft Corporation Recent Development
    Table 71. Teradata Corporation Company Detail
    Table 72. Teradata Corporation Business Overview
    Table 73. Teradata Corporation Customer Relationship Management Analytics Product
    Table 74. Teradata Corporation Revenue in Customer Relationship Management Analytics Business (2017-2022) & (US$ Million)
    Table 75. Teradata Corporation Recent Development
    Table 76. Angoss Software Corporation Company Detail
    Table 77. Angoss Software Corporation Business Overview
    Table 78. Angoss Software Corporation Customer Relationship Management Analytics Product
    Table 79. Angoss Software Corporation Revenue in Customer Relationship Management Analytics Business (2017-2022) & (US$ Million)
    Table 80. Angoss Software Corporation Recent Development
    Table 81. International Business Machines Corporation (IBM) Company Detail
    Table 82. International Business Machines Corporation (IBM) Business Overview
    Table 83. International Business Machines Corporation (IBM) Customer Relationship Management Analytics Product
    Table 84. International Business Machines Corporation (IBM) Revenue in Customer Relationship Management Analytics Business (2017-2022) & (US$ Million)
    Table 85. International Business Machines Corporation (IBM) Recent Development
    Table 86. Research Programs/Design for This Report
    Table 87. Key Data Information from Secondary Sources
    Table 88. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Customer Relationship Management Analytics Market Share by Type: 2021 VS 2028
    Figure 2. Software Features
    Figure 3. Services Features
    Figure 4. Global Customer Relationship Management Analytics Market Share by Application in 2021 & 2028
    Figure 5. Healthcare Case Studies
    Figure 6. Energy and Utilities Case Studies
    Figure 7. Media and Entertainment Case Studies
    Figure 8. Retail and E-Consumer Case Studies
    Figure 9. Banking, Financial Services, and Insurance Case Studies
    Figure 10. Information Technology and Telecommunications Case Studies
    Figure 11. Other Case Studies
    Figure 12. Customer Relationship Management Analytics Report Years Considered
    Figure 13. Global Customer Relationship Management Analytics Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 14. Global Customer Relationship Management Analytics Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 15. Global Customer Relationship Management Analytics Market Share by Region: 2021 VS 2028
    Figure 16. Global Customer Relationship Management Analytics Market Share by Players in 2021
    Figure 17. Global Top Customer Relationship Management Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management Analytics as of 2021)
    Figure 18. The Top 10 and 5 Players Market Share by Customer Relationship Management Analytics Revenue in 2021
    Figure 19. North America Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 20. North America Customer Relationship Management Analytics Market Share by Country (2017-2028)
    Figure 21. United States Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. Canada Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Europe Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Europe Customer Relationship Management Analytics Market Share by Country (2017-2028)
    Figure 25. Germany Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. France Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. U.K. Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. Italy Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Russia Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. Nordic Countries Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Asia-Pacific Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. Asia-Pacific Customer Relationship Management Analytics Market Share by Region (2017-2028)
    Figure 33. China Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Japan Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. South Korea Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. Southeast Asia Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. India Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Australia Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Latin America Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. Latin America Customer Relationship Management Analytics Market Share by Country (2017-2028)
    Figure 41. Mexico Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. Brazil Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 43. Middle East & Africa Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 44. Middle East & Africa Customer Relationship Management Analytics Market Share by Country (2017-2028)
    Figure 45. Turkey Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 46. Saudi Arabia Customer Relationship Management Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 47. SAP SE Revenue Growth Rate in Customer Relationship Management Analytics Business (2017-2022)
    Figure 48. Infor, Inc. Revenue Growth Rate in Customer Relationship Management Analytics Business (2017-2022)
    Figure 49. Accenture PLC Revenue Growth Rate in Customer Relationship Management Analytics Business (2017-2022)
    Figure 50. SAS Institute, Inc. Revenue Growth Rate in Customer Relationship Management Analytics Business (2017-2022)
    Figure 51. Oracle Corporation Revenue Growth Rate in Customer Relationship Management Analytics Business (2017-2022)
    Figure 52. Microsoft Corporation Revenue Growth Rate in Customer Relationship Management Analytics Business (2017-2022)
    Figure 53. Teradata Corporation Revenue Growth Rate in Customer Relationship Management Analytics Business (2017-2022)
    Figure 54. Angoss Software Corporation Revenue Growth Rate in Customer Relationship Management Analytics Business (2017-2022)
    Figure 55. International Business Machines Corporation (IBM) Revenue Growth Rate in Customer Relationship Management Analytics Business (2017-2022)
    Figure 56. Bottom-up and Top-down Approaches for This Report
    Figure 57. Data Triangulation
    Figure 58. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
SAP SE
Infor, Inc.
Accenture PLC
SAS Institute, Inc.
Oracle Corporation
Microsoft Corporation
Teradata Corporation
Angoss Software Corporation
International Business Machines Corporation (IBM)
Frequently Asked Questions
Customer Relationship Management Analytics report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Customer Relationship Management Analytics report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Customer Relationship Management Analytics report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

Related Reports