Global Help Desk Outsourcing Market Research Report 2023

Report ID: 1988985 | Published Date: Jan 2025 | No. of Page: 81 | Base Year: 2024 | Rating: 4.5 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Help Desk Outsourcing Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Outsourced Level 1 and Level 2 Support Services
        1.2.3 Outsourced Technical Helpdesk Support Services
    1.3 Market by Application
        1.3.1 Global Help Desk Outsourcing Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Large Enterprises
        1.3.3 Small and Medium Enterprises
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Help Desk Outsourcing Market Perspective (2017-2028)
    2.2 Help Desk Outsourcing Growth Trends by Region
        2.2.1 Help Desk Outsourcing Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Help Desk Outsourcing Historic Market Size by Region (2017-2022)
        2.2.3 Help Desk Outsourcing Forecasted Market Size by Region (2023-2028)
    2.3 Help Desk Outsourcing Market Dynamics
        2.3.1 Help Desk Outsourcing Industry Trends
        2.3.2 Help Desk Outsourcing Market Drivers
        2.3.3 Help Desk Outsourcing Market Challenges
        2.3.4 Help Desk Outsourcing Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Help Desk Outsourcing Players by Revenue
        3.1.1 Global Top Help Desk Outsourcing Players by Revenue (2017-2022)
        3.1.2 Global Help Desk Outsourcing Revenue Market Share by Players (2017-2022)
    3.2 Global Help Desk Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Help Desk Outsourcing Revenue
    3.4 Global Help Desk Outsourcing Market Concentration Ratio
        3.4.1 Global Help Desk Outsourcing Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Help Desk Outsourcing Revenue in 2021
    3.5 Help Desk Outsourcing Key Players Head office and Area Served
    3.6 Key Players Help Desk Outsourcing Product Solution and Service
    3.7 Date of Enter into Help Desk Outsourcing Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Help Desk Outsourcing Breakdown Data by Type
    4.1 Global Help Desk Outsourcing Historic Market Size by Type (2017-2022)
    4.2 Global Help Desk Outsourcing Forecasted Market Size by Type (2023-2028)
5 Help Desk Outsourcing Breakdown Data by Application
    5.1 Global Help Desk Outsourcing Historic Market Size by Application (2017-2022)
    5.2 Global Help Desk Outsourcing Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Help Desk Outsourcing Market Size (2017-2028)
    6.2 North America Help Desk Outsourcing Market Size by Country (2017-2022)
    6.3 North America Help Desk Outsourcing Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Help Desk Outsourcing Market Size (2017-2028)
    7.2 Europe Help Desk Outsourcing Market Size by Country (2017-2022)
    7.3 Europe Help Desk Outsourcing Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Help Desk Outsourcing Market Size (2017-2028)
    8.2 Asia-Pacific Help Desk Outsourcing Market Size by Country (2017-2022)
    8.3 Asia-Pacific Help Desk Outsourcing Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Help Desk Outsourcing Market Size (2017-2028)
    9.2 Latin America Help Desk Outsourcing Market Size by Country (2017-2022)
    9.3 Latin America Help Desk Outsourcing Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Help Desk Outsourcing Market Size (2017-2028)
    10.2 Middle East & Africa Help Desk Outsourcing Market Size by Country (2017-2022)
    10.3 Middle East & Africa Help Desk Outsourcing Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 CSC
        11.1.1 CSC Company Detail
        11.1.2 CSC Business Overview
        11.1.3 CSC Help Desk Outsourcing Introduction
        11.1.4 CSC Revenue in Help Desk Outsourcing Business (2017-2022)
        11.1.5 CSC Recent Development
    11.2 HCL Technologies
        11.2.1 HCL Technologies Company Detail
        11.2.2 HCL Technologies Business Overview
        11.2.3 HCL Technologies Help Desk Outsourcing Introduction
        11.2.4 HCL Technologies Revenue in Help Desk Outsourcing Business (2017-2022)
        11.2.5 HCL Technologies Recent Development
    11.3 HP Enterprise Services
        11.3.1 HP Enterprise Services Company Detail
        11.3.2 HP Enterprise Services Business Overview
        11.3.3 HP Enterprise Services Help Desk Outsourcing Introduction
        11.3.4 HP Enterprise Services Revenue in Help Desk Outsourcing Business (2017-2022)
        11.3.5 HP Enterprise Services Recent Development
    11.4 IBM
        11.4.1 IBM Company Detail
        11.4.2 IBM Business Overview
        11.4.3 IBM Help Desk Outsourcing Introduction
        11.4.4 IBM Revenue in Help Desk Outsourcing Business (2017-2022)
        11.4.5 IBM Recent Development
    11.5 Qcom Outsourcing
        11.5.1 Qcom Outsourcing Company Detail
        11.5.2 Qcom Outsourcing Business Overview
        11.5.3 Qcom Outsourcing Help Desk Outsourcing Introduction
        11.5.4 Qcom Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022)
        11.5.5 Qcom Outsourcing Recent Development
    11.6 Wipro
        11.6.1 Wipro Company Detail
        11.6.2 Wipro Business Overview
        11.6.3 Wipro Help Desk Outsourcing Introduction
        11.6.4 Wipro Revenue in Help Desk Outsourcing Business (2017-2022)
        11.6.5 Wipro Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global Help Desk Outsourcing Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Outsourced Level 1 and Level 2 Support Services
    Table 3. Key Players of Outsourced Technical Helpdesk Support Services
    Table 4. Global Help Desk Outsourcing Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 5. Global Help Desk Outsourcing Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global Help Desk Outsourcing Market Size by Region (2017-2022) & (US$ Million)
    Table 7. Global Help Desk Outsourcing Market Share by Region (2017-2022)
    Table 8. Global Help Desk Outsourcing Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 9. Global Help Desk Outsourcing Market Share by Region (2023-2028)
    Table 10. Help Desk Outsourcing Market Trends
    Table 11. Help Desk Outsourcing Market Drivers
    Table 12. Help Desk Outsourcing Market Challenges
    Table 13. Help Desk Outsourcing Market Restraints
    Table 14. Global Help Desk Outsourcing Revenue by Players (2017-2022) & (US$ Million)
    Table 15. Global Help Desk Outsourcing Market Share by Players (2017-2022)
    Table 16. Global Top Help Desk Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Help Desk Outsourcing as of 2021)
    Table 17. Ranking of Global Top Help Desk Outsourcing Companies by Revenue (US$ Million) in 2021
    Table 18. Global 5 Largest Players Market Share by Help Desk Outsourcing Revenue (CR5 and HHI) & (2017-2022)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Help Desk Outsourcing Product Solution and Service
    Table 21. Date of Enter into Help Desk Outsourcing Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Help Desk Outsourcing Market Size by Type (2017-2022) & (US$ Million)
    Table 24. Global Help Desk Outsourcing Revenue Market Share by Type (2017-2022)
    Table 25. Global Help Desk Outsourcing Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 26. Global Help Desk Outsourcing Revenue Market Share by Type (2023-2028)
    Table 27. Global Help Desk Outsourcing Market Size by Application (2017-2022) & (US$ Million)
    Table 28. Global Help Desk Outsourcing Revenue Market Share by Application (2017-2022)
    Table 29. Global Help Desk Outsourcing Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 30. Global Help Desk Outsourcing Revenue Market Share by Application (2023-2028)
    Table 31. North America Help Desk Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 32. North America Help Desk Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 33. Europe Help Desk Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 34. Europe Help Desk Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Asia-Pacific Help Desk Outsourcing Market Size by Region (2017-2022) & (US$ Million)
    Table 36. Asia-Pacific Help Desk Outsourcing Market Size by Region (2023-2028) & (US$ Million)
    Table 37. Latin America Help Desk Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 38. Latin America Help Desk Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 39. Middle East & Africa Help Desk Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Middle East & Africa Help Desk Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 41. CSC Company Detail
    Table 42. CSC Business Overview
    Table 43. CSC Help Desk Outsourcing Product
    Table 44. CSC Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
    Table 45. CSC Recent Development
    Table 46. HCL Technologies Company Detail
    Table 47. HCL Technologies Business Overview
    Table 48. HCL Technologies Help Desk Outsourcing Product
    Table 49. HCL Technologies Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
    Table 50. HCL Technologies Recent Development
    Table 51. HP Enterprise Services Company Detail
    Table 52. HP Enterprise Services Business Overview
    Table 53. HP Enterprise Services Help Desk Outsourcing Product
    Table 54. HP Enterprise Services Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
    Table 55. HP Enterprise Services Recent Development
    Table 56. IBM Company Detail
    Table 57. IBM Business Overview
    Table 58. IBM Help Desk Outsourcing Product
    Table 59. IBM Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
    Table 60. IBM Recent Development
    Table 61. Qcom Outsourcing Company Detail
    Table 62. Qcom Outsourcing Business Overview
    Table 63. Qcom Outsourcing Help Desk Outsourcing Product
    Table 64. Qcom Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
    Table 65. Qcom Outsourcing Recent Development
    Table 66. Wipro Company Detail
    Table 67. Wipro Business Overview
    Table 68. Wipro Help Desk Outsourcing Product
    Table 69. Wipro Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
    Table 70. Wipro Recent Development
    Table 71. Research Programs/Design for This Report
    Table 72. Key Data Information from Secondary Sources
    Table 73. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Help Desk Outsourcing Market Share by Type: 2021 VS 2028
    Figure 2. Outsourced Level 1 and Level 2 Support Services Features
    Figure 3. Outsourced Technical Helpdesk Support Services Features
    Figure 4. Global Help Desk Outsourcing Market Share by Application in 2021 & 2028
    Figure 5. Large Enterprises Case Studies
    Figure 6. Small and Medium Enterprises Case Studies
    Figure 7. Help Desk Outsourcing Report Years Considered
    Figure 8. Global Help Desk Outsourcing Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 9. Global Help Desk Outsourcing Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 10. Global Help Desk Outsourcing Market Share by Region: 2021 VS 2028
    Figure 11. Global Help Desk Outsourcing Market Share by Players in 2021
    Figure 12. Global Top Help Desk Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Help Desk Outsourcing as of 2021)
    Figure 13. The Top 10 and 5 Players Market Share by Help Desk Outsourcing Revenue in 2021
    Figure 14. North America Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 15. North America Help Desk Outsourcing Market Share by Country (2017-2028)
    Figure 16. United States Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 17. Canada Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 18. Europe Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 19. Europe Help Desk Outsourcing Market Share by Country (2017-2028)
    Figure 20. Germany Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 21. France Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. U.K. Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Italy Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Russia Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. Nordic Countries Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Asia-Pacific Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Asia-Pacific Help Desk Outsourcing Market Share by Region (2017-2028)
    Figure 28. China Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Japan Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. South Korea Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Southeast Asia Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. India Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Australia Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Latin America Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. Latin America Help Desk Outsourcing Market Share by Country (2017-2028)
    Figure 36. Mexico Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. Brazil Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Middle East & Africa Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Middle East & Africa Help Desk Outsourcing Market Share by Country (2017-2028)
    Figure 40. Turkey Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Saudi Arabia Help Desk Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. CSC Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
    Figure 43. HCL Technologies Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
    Figure 44. HP Enterprise Services Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
    Figure 45. IBM Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
    Figure 46. Qcom Outsourcing Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
    Figure 47. Wipro Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
    Figure 48. Bottom-up and Top-down Approaches for This Report
    Figure 49. Data Triangulation
    Figure 50. Key Executives Interviewed
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Companies Included in Reports:
CSC
HCL Technologies
HP Enterprise Services
IBM
Qcom Outsourcing
Wipro
Frequently Asked Questions
Help Desk Outsourcing report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Help Desk Outsourcing report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Help Desk Outsourcing report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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