Global Technical Support Outsourcing Market Research Report 2023

Report ID: 1989241 | Published Date: Jan 2025 | No. of Page: 87 | Base Year: 2024 | Rating: 4.9 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Technical Support Outsourcing Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Pre-Sales Support Service
        1.2.3 Post-Sale Support Service
        1.2.4 Managed Technical Support Service
        1.2.5 Enterprise Technical Helpdesk Services
    1.3 Market by Application
        1.3.1 Global Technical Support Outsourcing Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Information Technology
        1.3.3 Finance
        1.3.4 Human Capital
        1.3.5 Production & Manufacturing
        1.3.6 Telecommunication
        1.3.7 Automotive
        1.3.8 Energy & Utilities
        1.3.9 Education
        1.3.10 Media & Entertainment
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Technical Support Outsourcing Market Perspective (2017-2028)
    2.2 Technical Support Outsourcing Growth Trends by Region
        2.2.1 Technical Support Outsourcing Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Technical Support Outsourcing Historic Market Size by Region (2017-2022)
        2.2.3 Technical Support Outsourcing Forecasted Market Size by Region (2023-2028)
    2.3 Technical Support Outsourcing Market Dynamics
        2.3.1 Technical Support Outsourcing Industry Trends
        2.3.2 Technical Support Outsourcing Market Drivers
        2.3.3 Technical Support Outsourcing Market Challenges
        2.3.4 Technical Support Outsourcing Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Technical Support Outsourcing Players by Revenue
        3.1.1 Global Top Technical Support Outsourcing Players by Revenue (2017-2022)
        3.1.2 Global Technical Support Outsourcing Revenue Market Share by Players (2017-2022)
    3.2 Global Technical Support Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Technical Support Outsourcing Revenue
    3.4 Global Technical Support Outsourcing Market Concentration Ratio
        3.4.1 Global Technical Support Outsourcing Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Technical Support Outsourcing Revenue in 2021
    3.5 Technical Support Outsourcing Key Players Head office and Area Served
    3.6 Key Players Technical Support Outsourcing Product Solution and Service
    3.7 Date of Enter into Technical Support Outsourcing Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Technical Support Outsourcing Breakdown Data by Type
    4.1 Global Technical Support Outsourcing Historic Market Size by Type (2017-2022)
    4.2 Global Technical Support Outsourcing Forecasted Market Size by Type (2023-2028)
5 Technical Support Outsourcing Breakdown Data by Application
    5.1 Global Technical Support Outsourcing Historic Market Size by Application (2017-2022)
    5.2 Global Technical Support Outsourcing Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Technical Support Outsourcing Market Size (2017-2028)
    6.2 North America Technical Support Outsourcing Market Size by Country (2017-2022)
    6.3 North America Technical Support Outsourcing Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Technical Support Outsourcing Market Size (2017-2028)
    7.2 Europe Technical Support Outsourcing Market Size by Country (2017-2022)
    7.3 Europe Technical Support Outsourcing Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Technical Support Outsourcing Market Size (2017-2028)
    8.2 Asia-Pacific Technical Support Outsourcing Market Size by Country (2017-2022)
    8.3 Asia-Pacific Technical Support Outsourcing Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Technical Support Outsourcing Market Size (2017-2028)
    9.2 Latin America Technical Support Outsourcing Market Size by Country (2017-2022)
    9.3 Latin America Technical Support Outsourcing Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Technical Support Outsourcing Market Size (2017-2028)
    10.2 Middle East & Africa Technical Support Outsourcing Market Size by Country (2017-2022)
    10.3 Middle East & Africa Technical Support Outsourcing Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 Accenture
        11.1.1 Accenture Company Detail
        11.1.2 Accenture Business Overview
        11.1.3 Accenture Technical Support Outsourcing Introduction
        11.1.4 Accenture Revenue in Technical Support Outsourcing Business (2017-2022)
        11.1.5 Accenture Recent Development
    11.2 Collabera
        11.2.1 Collabera Company Detail
        11.2.2 Collabera Business Overview
        11.2.3 Collabera Technical Support Outsourcing Introduction
        11.2.4 Collabera Revenue in Technical Support Outsourcing Business (2017-2022)
        11.2.5 Collabera Recent Development
    11.3 Genpact
        11.3.1 Genpact Company Detail
        11.3.2 Genpact Business Overview
        11.3.3 Genpact Technical Support Outsourcing Introduction
        11.3.4 Genpact Revenue in Technical Support Outsourcing Business (2017-2022)
        11.3.5 Genpact Recent Development
    11.4 HCL Technologies
        11.4.1 HCL Technologies Company Detail
        11.4.2 HCL Technologies Business Overview
        11.4.3 HCL Technologies Technical Support Outsourcing Introduction
        11.4.4 HCL Technologies Revenue in Technical Support Outsourcing Business (2017-2022)
        11.4.5 HCL Technologies Recent Development
    11.5 Infosys
        11.5.1 Infosys Company Detail
        11.5.2 Infosys Business Overview
        11.5.3 Infosys Technical Support Outsourcing Introduction
        11.5.4 Infosys Revenue in Technical Support Outsourcing Business (2017-2022)
        11.5.5 Infosys Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global Technical Support Outsourcing Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Pre-Sales Support Service
    Table 3. Key Players of Post-Sale Support Service
    Table 4. Key Players of Managed Technical Support Service
    Table 5. Key Players of Enterprise Technical Helpdesk Services
    Table 6. Global Technical Support Outsourcing Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 7. Global Technical Support Outsourcing Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 8. Global Technical Support Outsourcing Market Size by Region (2017-2022) & (US$ Million)
    Table 9. Global Technical Support Outsourcing Market Share by Region (2017-2022)
    Table 10. Global Technical Support Outsourcing Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 11. Global Technical Support Outsourcing Market Share by Region (2023-2028)
    Table 12. Technical Support Outsourcing Market Trends
    Table 13. Technical Support Outsourcing Market Drivers
    Table 14. Technical Support Outsourcing Market Challenges
    Table 15. Technical Support Outsourcing Market Restraints
    Table 16. Global Technical Support Outsourcing Revenue by Players (2017-2022) & (US$ Million)
    Table 17. Global Technical Support Outsourcing Market Share by Players (2017-2022)
    Table 18. Global Top Technical Support Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Technical Support Outsourcing as of 2021)
    Table 19. Ranking of Global Top Technical Support Outsourcing Companies by Revenue (US$ Million) in 2021
    Table 20. Global 5 Largest Players Market Share by Technical Support Outsourcing Revenue (CR5 and HHI) & (2017-2022)
    Table 21. Key Players Headquarters and Area Served
    Table 22. Key Players Technical Support Outsourcing Product Solution and Service
    Table 23. Date of Enter into Technical Support Outsourcing Market
    Table 24. Mergers & Acquisitions, Expansion Plans
    Table 25. Global Technical Support Outsourcing Market Size by Type (2017-2022) & (US$ Million)
    Table 26. Global Technical Support Outsourcing Revenue Market Share by Type (2017-2022)
    Table 27. Global Technical Support Outsourcing Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 28. Global Technical Support Outsourcing Revenue Market Share by Type (2023-2028)
    Table 29. Global Technical Support Outsourcing Market Size by Application (2017-2022) & (US$ Million)
    Table 30. Global Technical Support Outsourcing Revenue Market Share by Application (2017-2022)
    Table 31. Global Technical Support Outsourcing Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 32. Global Technical Support Outsourcing Revenue Market Share by Application (2023-2028)
    Table 33. North America Technical Support Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 34. North America Technical Support Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Europe Technical Support Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 36. Europe Technical Support Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 37. Asia-Pacific Technical Support Outsourcing Market Size by Region (2017-2022) & (US$ Million)
    Table 38. Asia-Pacific Technical Support Outsourcing Market Size by Region (2023-2028) & (US$ Million)
    Table 39. Latin America Technical Support Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Latin America Technical Support Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 41. Middle East & Africa Technical Support Outsourcing Market Size by Country (2017-2022) & (US$ Million)
    Table 42. Middle East & Africa Technical Support Outsourcing Market Size by Country (2023-2028) & (US$ Million)
    Table 43. Accenture Company Detail
    Table 44. Accenture Business Overview
    Table 45. Accenture Technical Support Outsourcing Product
    Table 46. Accenture Revenue in Technical Support Outsourcing Business (2017-2022) & (US$ Million)
    Table 47. Accenture Recent Development
    Table 48. Collabera Company Detail
    Table 49. Collabera Business Overview
    Table 50. Collabera Technical Support Outsourcing Product
    Table 51. Collabera Revenue in Technical Support Outsourcing Business (2017-2022) & (US$ Million)
    Table 52. Collabera Recent Development
    Table 53. Genpact Company Detail
    Table 54. Genpact Business Overview
    Table 55. Genpact Technical Support Outsourcing Product
    Table 56. Genpact Revenue in Technical Support Outsourcing Business (2017-2022) & (US$ Million)
    Table 57. Genpact Recent Development
    Table 58. HCL Technologies Company Detail
    Table 59. HCL Technologies Business Overview
    Table 60. HCL Technologies Technical Support Outsourcing Product
    Table 61. HCL Technologies Revenue in Technical Support Outsourcing Business (2017-2022) & (US$ Million)
    Table 62. HCL Technologies Recent Development
    Table 63. Infosys Company Detail
    Table 64. Infosys Business Overview
    Table 65. Infosys Technical Support Outsourcing Product
    Table 66. Infosys Revenue in Technical Support Outsourcing Business (2017-2022) & (US$ Million)
    Table 67. Infosys Recent Development
    Table 68. Research Programs/Design for This Report
    Table 69. Key Data Information from Secondary Sources
    Table 70. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Technical Support Outsourcing Market Share by Type: 2021 VS 2028
    Figure 2. Pre-Sales Support Service Features
    Figure 3. Post-Sale Support Service Features
    Figure 4. Managed Technical Support Service Features
    Figure 5. Enterprise Technical Helpdesk Services Features
    Figure 6. Global Technical Support Outsourcing Market Share by Application in 2021 & 2028
    Figure 7. Information Technology Case Studies
    Figure 8. Finance Case Studies
    Figure 9. Human Capital Case Studies
    Figure 10. Production & Manufacturing Case Studies
    Figure 11. Telecommunication Case Studies
    Figure 12. Automotive Case Studies
    Figure 13. Energy & Utilities Case Studies
    Figure 14. Education Case Studies
    Figure 15. Media & Entertainment Case Studies
    Figure 16. Technical Support Outsourcing Report Years Considered
    Figure 17. Global Technical Support Outsourcing Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 18. Global Technical Support Outsourcing Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 19. Global Technical Support Outsourcing Market Share by Region: 2021 VS 2028
    Figure 20. Global Technical Support Outsourcing Market Share by Players in 2021
    Figure 21. Global Top Technical Support Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Technical Support Outsourcing as of 2021)
    Figure 22. The Top 10 and 5 Players Market Share by Technical Support Outsourcing Revenue in 2021
    Figure 23. North America Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. North America Technical Support Outsourcing Market Share by Country (2017-2028)
    Figure 25. United States Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Canada Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Europe Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. Europe Technical Support Outsourcing Market Share by Country (2017-2028)
    Figure 29. Germany Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. France Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. U.K. Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. Italy Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Russia Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Nordic Countries Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. Asia-Pacific Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. Asia-Pacific Technical Support Outsourcing Market Share by Region (2017-2028)
    Figure 37. China Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Japan Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. South Korea Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. Southeast Asia Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. India Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. Australia Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 43. Latin America Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 44. Latin America Technical Support Outsourcing Market Share by Country (2017-2028)
    Figure 45. Mexico Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 46. Brazil Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 47. Middle East & Africa Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 48. Middle East & Africa Technical Support Outsourcing Market Share by Country (2017-2028)
    Figure 49. Turkey Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 50. Saudi Arabia Technical Support Outsourcing Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 51. Accenture Revenue Growth Rate in Technical Support Outsourcing Business (2017-2022)
    Figure 52. Collabera Revenue Growth Rate in Technical Support Outsourcing Business (2017-2022)
    Figure 53. Genpact Revenue Growth Rate in Technical Support Outsourcing Business (2017-2022)
    Figure 54. HCL Technologies Revenue Growth Rate in Technical Support Outsourcing Business (2017-2022)
    Figure 55. Infosys Revenue Growth Rate in Technical Support Outsourcing Business (2017-2022)
    Figure 56. Bottom-up and Top-down Approaches for This Report
    Figure 57. Data Triangulation
    Figure 58. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Accenture
Collabera
Genpact
HCL Technologies
Infosys
Frequently Asked Questions
Technical Support Outsourcing report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Technical Support Outsourcing report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Technical Support Outsourcing report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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