Customer e-Care Services Market - Global Outlook and Forecast 2023-2027

Report ID: 612529 | Published Date: Jan 2025 | No. of Page: 105 | Base Year: 2024 | Rating: 4.1 | Webstory: Check our Web story
1 Introduction to Research & Analysis Reports
    1.1 Customer e-Care Services Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Customer e-Care Services Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Customer e-Care Services Overall Market Size
    2.1 Global Customer e-Care Services Market Size: 2021 VS 2027
    2.2 Global Customer e-Care Services Market Size, Prospects & Forecasts: 2016-2027
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Customer e-Care Services Players in Global Market
    3.2 Top Global Customer e-Care Services Companies Ranked by Revenue
    3.3 Global Customer e-Care Services Revenue by Companies
    3.4 Top 3 and Top 5 Customer e-Care Services Companies in Global Market, by Revenue in 2020
    3.5 Global Companies Customer e-Care Services Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Customer e-Care Services Players in Global Market
        3.6.1 List of Global Tier 1 Customer e-Care Services Companies
        3.6.2 List of Global Tier 2 and Tier 3 Customer e-Care Services Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Customer e-Care Services Market Size Markets, 2021 & 2027
        4.1.2 Software
        4.1.3 Services
    4.2 By Type - Global Customer e-Care Services Revenue & Forecasts
        4.2.1 By Type - Global Customer e-Care Services Revenue, 2016-2021
        4.2.2 By Type - Global Customer e-Care Services Revenue, 2022-2027
        4.2.3 By Type - Global Customer e-Care Services Revenue Market Share, 2016-2027
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Customer e-Care Services Market Size, 2021 & 2027
        5.1.2 BFSI
        5.1.3 Telecommunications and IT
        5.1.4 Retail
        5.1.5 Aerospace and Defense
        5.1.6 Healthcare
        5.1.7 Others
    5.2 By Application - Global Customer e-Care Services Revenue & Forecasts
        5.2.1 By Application - Global Customer e-Care Services Revenue, 2016-2021
        5.2.2 By Application - Global Customer e-Care Services Revenue, 2022-2027
        5.2.3 By Application - Global Customer e-Care Services Revenue Market Share, 2016-2027
6 Sights by Region
    6.1 By Region - Global Customer e-Care Services Market Size, 2021 & 2027
    6.2 By Region - Global Customer e-Care Services Revenue & Forecasts
        6.2.1 By Region - Global Customer e-Care Services Revenue, 2016-2021
        6.2.2 By Region - Global Customer e-Care Services Revenue, 2022-2027
        6.2.3 By Region - Global Customer e-Care Services Revenue Market Share, 2016-2027
    6.3 North America
        6.3.1 By Country - North America Customer e-Care Services Revenue, 2016-2027
        6.3.2 US Customer e-Care Services Market Size, 2016-2027
        6.3.3 Canada Customer e-Care Services Market Size, 2016-2027
        6.3.4 Mexico Customer e-Care Services Market Size, 2016-2027
    6.4 Europe
        6.4.1 By Country - Europe Customer e-Care Services Revenue, 2016-2027
        6.4.2 Germany Customer e-Care Services Market Size, 2016-2027
        6.4.3 France Customer e-Care Services Market Size, 2016-2027
        6.4.4 U.K. Customer e-Care Services Market Size, 2016-2027
        6.4.5 Italy Customer e-Care Services Market Size, 2016-2027
        6.4.6 Russia Customer e-Care Services Market Size, 2016-2027
        6.4.7 Nordic Countries Customer e-Care Services Market Size, 2016-2027
        6.4.8 Benelux Customer e-Care Services Market Size, 2016-2027
    6.5 Asia
        6.5.1 By Region - Asia Customer e-Care Services Revenue, 2016-2027
        6.5.2 China Customer e-Care Services Market Size, 2016-2027
        6.5.3 Japan Customer e-Care Services Market Size, 2016-2027
        6.5.4 South Korea Customer e-Care Services Market Size, 2016-2027
        6.5.5 Southeast Asia Customer e-Care Services Market Size, 2016-2027
        6.5.6 India Customer e-Care Services Market Size, 2016-2027
    6.6 South America
        6.6.1 By Country - South America Customer e-Care Services Revenue, 2016-2027
        6.6.2 Brazil Customer e-Care Services Market Size, 2016-2027
        6.6.3 Argentina Customer e-Care Services Market Size, 2016-2027
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Customer e-Care Services Revenue, 2016-2027
        6.7.2 Turkey Customer e-Care Services Market Size, 2016-2027
        6.7.3 Israel Customer e-Care Services Market Size, 2016-2027
        6.7.4 Saudi Arabia Customer e-Care Services Market Size, 2016-2027
        6.7.5 UAE Customer e-Care Services Market Size, 2016-2027
7 Players Profiles
    7.1 Teleperformance SA
        7.1.1 Teleperformance SA Corporate Summary
        7.1.2 Teleperformance SA Business Overview
        7.1.3 Teleperformance SA Customer e-Care Services Major Product Offerings
        7.1.4 Teleperformance SA Customer e-Care Services Revenue in Global (2016-2021)
        7.1.5 Teleperformance SA Key News
    7.2 Concentrix Corporation
        7.2.1 Concentrix Corporation Corporate Summary
        7.2.2 Concentrix Corporation Business Overview
        7.2.3 Concentrix Corporation Customer e-Care Services Major Product Offerings
        7.2.4 Concentrix Corporation Customer e-Care Services Revenue in Global (2016-2021)
        7.2.5 Concentrix Corporation Key News
    7.3 Sykes Enterprises
        7.3.1 Sykes Enterprises Corporate Summary
        7.3.2 Sykes Enterprises Business Overview
        7.3.3 Sykes Enterprises Customer e-Care Services Major Product Offerings
        7.3.4 Sykes Enterprises Customer e-Care Services Revenue in Global (2016-2021)
        7.3.5 Sykes Enterprises Key News
    7.4 Intrado Corporation
        7.4.1 Intrado Corporation Corporate Summary
        7.4.2 Intrado Corporation Business Overview
        7.4.3 Intrado Corporation Customer e-Care Services Major Product Offerings
        7.4.4 Intrado Corporation Customer e-Care Services Revenue in Global (2016-2021)
        7.4.5 Intrado Corporation Key News
    7.5 Sitel
        7.5.1 Sitel Corporate Summary
        7.5.2 Sitel Business Overview
        7.5.3 Sitel Customer e-Care Services Major Product Offerings
        7.5.4 Sitel Customer e-Care Services Revenue in Global (2016-2021)
        7.5.5 Sitel Key News
    7.6 Synnex Corporation
        7.6.1 Synnex Corporation Corporate Summary
        7.6.2 Synnex Corporation Business Overview
        7.6.3 Synnex Corporation Customer e-Care Services Major Product Offerings
        7.6.4 Synnex Corporation Customer e-Care Services Revenue in Global (2016-2021)
        7.6.5 Synnex Corporation Key News
    7.7 TTEC Holdings
        7.7.1 TTEC Holdings Corporate Summary
        7.7.2 TTEC Holdings Business Overview
        7.7.3 TTEC Holdings Customer e-Care Services Major Product Offerings
        7.4.4 TTEC Holdings Customer e-Care Services Revenue in Global (2016-2021)
        7.7.5 TTEC Holdings Key News
    7.8 StarTek
        7.8.1 StarTek Corporate Summary
        7.8.2 StarTek Business Overview
        7.8.3 StarTek Customer e-Care Services Major Product Offerings
        7.8.4 StarTek Customer e-Care Services Revenue in Global (2016-2021)
        7.8.5 StarTek Key News
    7.9 Amdocs
        7.9.1 Amdocs Corporate Summary
        7.9.2 Amdocs Business Overview
        7.9.3 Amdocs Customer e-Care Services Major Product Offerings
        7.9.4 Amdocs Customer e-Care Services Revenue in Global (2016-2021)
        7.9.5 Amdocs Key News
    7.10 Capital Square Partners(Aegis)
        7.10.1 Capital Square Partners(Aegis) Corporate Summary
        7.10.2 Capital Square Partners(Aegis) Business Overview
        7.10.3 Capital Square Partners(Aegis) Customer e-Care Services Major Product Offerings
        7.10.4 Capital Square Partners(Aegis) Customer e-Care Services Revenue in Global (2016-2021)
        7.10.5 Capital Square Partners(Aegis) Key News
    7.11 Alorica
        7.11.1 Alorica Corporate Summary
        7.11.2 Alorica Business Overview
        7.11.3 Alorica Customer e-Care Services Major Product Offerings
        7.11.4 Alorica Customer e-Care Services Revenue in Global (2016-2021)
        7.11.5 Alorica Key News
    7.12 SPi Global
        7.12.1 SPi Global Corporate Summary
        7.12.2 SPi Global Business Overview
        7.12.3 SPi Global Customer e-Care Services Major Product Offerings
        7.12.4 SPi Global Customer e-Care Services Revenue in Global (2016-2021)
        7.12.5 SPi Global Key News
    7.13 Advanced Customer Services
        7.13.1 Advanced Customer Services Corporate Summary
        7.13.2 Advanced Customer Services Business Overview
        7.13.3 Advanced Customer Services Customer e-Care Services Major Product Offerings
        7.13.4 Advanced Customer Services Customer e-Care Services Revenue in Global (2016-2021)
        7.13.5 Advanced Customer Services Key News
    7.14 Infosys Limited
        7.14.1 Infosys Limited Corporate Summary
        7.14.2 Infosys Limited Business Overview
        7.14.3 Infosys Limited Customer e-Care Services Major Product Offerings
        7.14.4 Infosys Limited Customer e-Care Services Revenue in Global (2016-2021)
        7.14.5 Infosys Limited Key News
    7.15 Accenture
        7.15.1 Accenture Corporate Summary
        7.15.2 Accenture Business Overview
        7.15.3 Accenture Customer e-Care Services Major Product Offerings
        7.15.4 Accenture Customer e-Care Services Revenue in Global (2016-2021)
        7.15.5 Accenture Key News
    7.16 Transcom
        7.16.1 Transcom Corporate Summary
        7.16.2 Transcom Business Overview
        7.16.3 Transcom Customer e-Care Services Major Product Offerings
        7.16.4 Transcom Customer e-Care Services Revenue in Global (2016-2021)
        7.16.5 Transcom Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer
List of Tables
    Table 1. Customer e-Care Services Market Opportunities & Trends in Global Market
    Table 2. Customer e-Care Services Market Drivers in Global Market
    Table 3. Customer e-Care Services Market Restraints in Global Market
    Table 4. Key Players of Customer e-Care Services in Global Market
    Table 5. Top Customer e-Care Services Players in Global Market, Ranking by Revenue (2019)
    Table 6. Global Customer e-Care Services Revenue by Companies, (US$, Mn), 2016-2021
    Table 7. Global Customer e-Care Services Revenue Share by Companies, 2016-2021
    Table 8. Global Companies Customer e-Care Services Product Type
    Table 9. List of Global Tier 1 Customer e-Care Services Companies, Revenue (US$, Mn) in 2020 and Market Share
    Table 10. List of Global Tier 2 and Tier 3 Customer e-Care Services Companies, Revenue (US$, Mn) in 2020 and Market Share
    Table 11. By Type – Global Customer e-Care Services Revenue, (US$, Mn), 2021 VS 2027
    Table 12. By Type - Customer e-Care Services Revenue in Global (US$, Mn), 2016-2021
    Table 13. By Type - Customer e-Care Services Revenue in Global (US$, Mn), 2022-2027
    Table 14. By Application – Global Customer e-Care Services Revenue, (US$, Mn), 2021 VS 2027
    Table 15. By Application - Customer e-Care Services Revenue in Global (US$, Mn), 2016-2021
    Table 16. By Application - Customer e-Care Services Revenue in Global (US$, Mn), 2022-2027
    Table 17. By Region – Global Customer e-Care Services Revenue, (US$, Mn), 2021 VS 2027
    Table 18. By Region - Global Customer e-Care Services Revenue (US$, Mn), 2016-2021
    Table 19. By Region - Global Customer e-Care Services Revenue (US$, Mn), 2022-2027
    Table 20. By Country - North America Customer e-Care Services Revenue, (US$, Mn), 2016-2021
    Table 21. By Country - North America Customer e-Care Services Revenue, (US$, Mn), 2022-2027
    Table 22. By Country - Europe Customer e-Care Services Revenue, (US$, Mn), 2016-2021
    Table 23. By Country - Europe Customer e-Care Services Revenue, (US$, Mn), 2022-2027
    Table 24. By Region - Asia Customer e-Care Services Revenue, (US$, Mn), 2016-2021
    Table 25. By Region - Asia Customer e-Care Services Revenue, (US$, Mn), 2022-2027
    Table 26. By Country - South America Customer e-Care Services Revenue, (US$, Mn), 2016-2021
    Table 27. By Country - South America Customer e-Care Services Revenue, (US$, Mn), 2022-2027
    Table 28. By Country - Middle East & Africa Customer e-Care Services Revenue, (US$, Mn), 2016-2021
    Table 29. By Country - Middle East & Africa Customer e-Care Services Revenue, (US$, Mn), 2022-2027
    Table 30. Teleperformance SA Corporate Summary
    Table 31. Teleperformance SA Customer e-Care Services Product Offerings
    Table 32. Teleperformance SA Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 33. Concentrix Corporation Corporate Summary
    Table 34. Concentrix Corporation Customer e-Care Services Product Offerings
    Table 35. Concentrix Corporation Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 36. Sykes Enterprises Corporate Summary
    Table 37. Sykes Enterprises Customer e-Care Services Product Offerings
    Table 38. Sykes Enterprises Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 39. Intrado Corporation Corporate Summary
    Table 40. Intrado Corporation Customer e-Care Services Product Offerings
    Table 41. Intrado Corporation Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 42. Sitel Corporate Summary
    Table 43. Sitel Customer e-Care Services Product Offerings
    Table 44. Sitel Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 45. Synnex Corporation Corporate Summary
    Table 46. Synnex Corporation Customer e-Care Services Product Offerings
    Table 47. Synnex Corporation Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 48. TTEC Holdings Corporate Summary
    Table 49. TTEC Holdings Customer e-Care Services Product Offerings
    Table 50. TTEC Holdings Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 51. StarTek Corporate Summary
    Table 52. StarTek Customer e-Care Services Product Offerings
    Table 53. StarTek Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 54. Amdocs Corporate Summary
    Table 55. Amdocs Customer e-Care Services Product Offerings
    Table 56. Amdocs Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 57. Capital Square Partners(Aegis) Corporate Summary
    Table 58. Capital Square Partners(Aegis) Customer e-Care Services Product Offerings
    Table 59. Capital Square Partners(Aegis) Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 60. Alorica Corporate Summary
    Table 61. Alorica Customer e-Care Services Product Offerings
    Table 62. Alorica Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 63. SPi Global Corporate Summary
    Table 64. SPi Global Customer e-Care Services Product Offerings
    Table 65. SPi Global Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 66. Advanced Customer Services Corporate Summary
    Table 67. Advanced Customer Services Customer e-Care Services Product Offerings
    Table 68. Advanced Customer Services Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 69. Infosys Limited Corporate Summary
    Table 70. Infosys Limited Customer e-Care Services Product Offerings
    Table 71. Infosys Limited Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 72. Accenture Corporate Summary
    Table 73. Accenture Customer e-Care Services Product Offerings
    Table 74. Accenture Customer e-Care Services Revenue (US$, Mn), (2016-2021)
    Table 75. Transcom Corporate Summary
    Table 76. Transcom Customer e-Care Services Product Offerings
    Table 77. Transcom Customer e-Care Services Revenue (US$, Mn), (2016-2021)
List of Figures
    Figure 1. Customer e-Care Services Segment by Type
    Figure 2. Customer e-Care Services Segment by Application
    Figure 3. Global Customer e-Care Services Market Overview: 2020
    Figure 4. Key Caveats
    Figure 5. Global Customer e-Care Services Market Size: 2021 VS 2027 (US$, Mn)
    Figure 6. Global Customer e-Care Services Revenue, 2016-2027 (US$, Mn)
    Figure 7. The Top 3 and 5 Players Market Share by Customer e-Care Services Revenue in 2020
    Figure 8. By Type - Global Customer e-Care Services Revenue Market Share, 2016-2027
    Figure 9. By Application - Global Customer e-Care Services Revenue Market Share, 2016-2027
    Figure 10. By Region - Global Customer e-Care Services Revenue Market Share, 2016-2027
    Figure 11. By Country - North America Customer e-Care Services Revenue Market Share, 2016-2027
    Figure 12. US Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 13. Canada Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 14. Mexico Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 15. By Country - Europe Customer e-Care Services Revenue Market Share, 2016-2027
    Figure 16. Germany Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 17. France Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 18. U.K. Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 19. Italy Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 20. Russia Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 21. Nordic Countries Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 22. Benelux Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 23. By Region - Asia Customer e-Care Services Revenue Market Share, 2016-2027
    Figure 24. China Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 25. Japan Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 26. South Korea Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 27. Southeast Asia Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 28. India Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 29. By Country - South America Customer e-Care Services Revenue Market Share, 2016-2027
    Figure 30. Brazil Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 31. Argentina Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 32. By Country - Middle East & Africa Customer e-Care Services Revenue Market Share, 2016-2027
    Figure 33. Turkey Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 34. Israel Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 35. Saudi Arabia Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 36. UAE Customer e-Care Services Revenue, (US$, Mn), 2016-2027
    Figure 37. Teleperformance SA Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 38. Concentrix Corporation Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 39. Sykes Enterprises Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 40. Intrado Corporation Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 41. Sitel Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 42. Synnex Corporation Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 43. TTEC Holdings Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 44. StarTek Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 45. Amdocs Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 46. Capital Square Partners(Aegis) Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 47. Alorica Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 48. SPi Global Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 49. Advanced Customer Services Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 50. Infosys Limited Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 51. Accenture Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
    Figure 52. Transcom Customer e-Care Services Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
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Frequently Asked Questions
Customer e-Care Services Market In Global report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Customer e-Care Services Market In Global report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Customer e-Care Services Market In Global report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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